Customer Success Executive
hace 6 días
About the job:
The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Spain. In this role, you will serve as a trusted advisor to customers by helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services. You will be critical to the long term success of Red Hat's subscription-based business model and be responsible for the onboarding, adoption, advocacy, retention, and growth of the accounts you support. Your ultimate goal will be to cultivate excellent customer relationships and boost value realization for your customers' Red Hat product investments. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do:
- Establish a trusted adviser relationship with customer key stakeholders, aligning Red Hat's activities to the customer's business goals
- Assess key business challenges, develop high-level strategies for customer success, coordinate the customer engagement, and influence stakeholders to ensure successful customer outcomes
- Define and deliver a customer success and adoption strategy with your customers and advocate back into Red Hat for them
- Lead, coordinate, influence, and focus organizational energy across Red Hat, like Marketing, Sales, Products and Technologies, Customer Success, Support, etc., and partner teams to deliver on the customer success strategy and to handle issues impacting the customer's success
- Ensure customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle
- Minimize subscriber churn through continuous engagement, value realization, education, coaching, and influence
- Work collaboratively with enterprise sales teams across a diverse account base on strategies for increasing adoption, account expansion or retention, and loyalty
- Recommend specific solutions to increase customers value which will improve customer sentiment, move them toward their goals, and increase Red Hat's expansion revenue
What you will bring:
- Substantial customer success experience, preferably within the enterprise software industry; account management experience is a plus
- Experience advocating for customers and ability to foster and cultivate relationships with strategic customers and partners
- Outstanding communication skills in fluent in English to lead on site and virtual strategic business reviews highlighting aspects of customer success, with stakeholders ranging from individual contributors to executive leadership; Spanish skills are a big plus
- Experience leading large projects and managing solutions for complex business challenges and technical issues
- Experience coordinating across roles and leadership levels to meet account performance objectives and customer expectations
Good understanding of technical support and professional services processes and workflows
Excellent time management skills and ability to prioritize your workload
- Proficiency articulating the business value associated with Red Hat or related products and solutions, with a demonstrated ability to guide these discussions with customers is a plus
LI-REMOTE #LI-MS2
About Red Hat:
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