Junior Account Manager

hace 1 semana

Barcelona, España Factorial A tiempo completo

**Hello**

At Factorial we're looking for a new **Junior A**ccount Manager for the French Market** to help us boost the company to the next level.

**Ready to be part of the challenge?**

**The Role**

We are looking for a **Junior A**ccount Manager for the French Market **to join our **Customer Experience team** to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.

You will be in charge of retaining a **specific portfolio of clients creating** long-term** **relationships **with them, understanding their processes and problems, and detecting possible improvements in our product that are critical for them. You will advise our clients on how to use our solution and you will be the key point of contact.

What will you be doing:

- **Build strong client relationships**, through regular communication
- Gather information on assigned clients
- Contact clients to understand their requirements and work on a sales plan
- Provide **after-sales support** to retain customers
- Ensure prompt and accurate answers to clients’ queries
- Report on the status of accounts
- Suggest company products/services that maximize client satisfaction
- **Promote new products/services** to existing customers
- You will need to get involved in all kinds of problems that your clients have
- You will work hand in hand with different teams - especially with the sales, product, and development team - you will be their main contact person, so the **feedback **you can provide them will be super valuable.
- You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

**Your Profile**
- You are analytical, organized, and a great multitasker.
- You have a digital profile: you enjoy and adapt easily to new tech tools
- You are familiar with the** B2B SaaS environment**:

- You are a good communicator and you empathize quickly with people
- You are proactive and you like to put forward new ideas
- You have previous experience in a customer experience team
- Speak **native-level **French**:

- Speak **advanced English**

**Perks of being part of our team**
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with a free physiotherapist in the office, Gympass ‍️ and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange ‍
- Syra and Nora Real Food discounts
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules, pet Friendly and no dress code

Is this you_?_**_ Come rock the world with us _**

**About Factorial HR**

**Factorial** is an **all-in-one HR Software** fast-growing startup founded in **2016**. Our mission is to help **SMEs automate HR workflows**, centralize people data and make better business decisions.

Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over **+700 people** in Barcelona, Brazil, Mexico, and EEUU offices.

**Do you want to know more about us?**

We've won awards and received outstanding **customer feedback** since day one. It has closed over **80M$ in funding with top international venture capital** firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

  • Junior Programmatic Account Manager

    hace 7 días

    Barcelona, España Outbound People A tiempo completo

    Una empresa de publicidad digital en Barcelona busca un Junior Account Manager para unirse a su equipo en expansión. La persona seleccionada será responsable de gestionar cuentas DSP y asegurar la optimización del rendimiento en múltiples canales. Se requiere un nivel C1 de inglés y un año de experiencia como máximo. La posición ofrece un entorno...

  • Junior Account Manager

    hace 1 semana

    Barcelona, España Pareto A tiempo completo

    Junior Account Manager Must speak German to a business level A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of...

  • Junior Account Manager

    hace 6 días

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerEs esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance...

  • Junior Account Manager

    hace 5 días

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerEs esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance...

  • Junior Account Manager

    hace 6 días

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerEs esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance...

  • Junior Account Manager

    hace 20 horas

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree....

  • Junior Account Manager

    hace 13 horas

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree....

  • Junior Account Manager

    hace 9 horas

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree....

  • Junior Account Manager

    hace 9 horas

    Barcelona, España Pareto A tiempo completo

    Junior Account ManagerA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!Must speak German to a business levelA renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree....

  • Junior Account Manager

    hace 6 días

    Barcelona, España Pareto A tiempo completo

    Junior Account Manager Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada. Must speak German to a business level A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering...