Product Planning

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Amex GBT’s Product Planning & Performance Team is dedicated to optimizing the intersection between the p roduct, t echnology, and b usiness, translating strategic priorities into tangible delivery roadmaps. We build value for leaders and teams by establishing governance, processes, and rhythm of business ceremonies, driving trust, visibility, accountability, and ownership. We are responsible for designing and implementing streamlined planning processes using common frameworks and tools that are adopted across product and enterprise services teams to identify dependencies, secure resources, visualize roadmaps, contextualize OKRs (Objective s & Key Results) / KPIs (Key Performance Indicators), and effectively deliver commit ments in each development period.
As the Senior Planning & P erformance Manager for Product teams, you will be accountable for driving planning best practices and facilitating the rhythm of business ceremonies that enable executive decision-making. You will enable teams to consistently deliver the best possible products, clearly aligned with overall strategy & objectives, by running effective planning processes, and continuously improving by assessing our outcomes. You will be a highly effective communicator with a passion to enable and guide the direction of the team in close partnership with Product, technology, analytics, and finance leadership.
**What you will do**:
Own planning process, governance, and tooling implementation for your assigned teams, delivering operational excellence across all p roduct t ech, and stakeholder teams
Fully align your team ’ s initiatives to GBT’s strategic priorities
Enable teams to define, plan and deliver world class features, products, and platforms by embedding planning best practices across all touchpoints in collaboration with partner functions
Facilitate cross-team dependency mapping, enabling roadmap commitment decision-making
Manage risks/constraints and influence overall delivery timelines for planning milestones and gates
Provide p roduct leadership with a holistic portfolio view, celebrating wins, flagging risks, and escalating blockers
Drive high quality plan documentation standards, coaching stakeholders on best practices
Build effective enablement and knowledge-sharing programs/materials that enforce and reaffirm p lanning processes
Analyze plans, allocations, changes, and carry-over at the end of each development period for your assigned teams to iterate and improve planning
Oversee the common backlog intake process for our area by ensuring that submitted opportunities are evaluated in a timely manner by the right people
Analyze stakeholder requests to product teams in aggregate to understand broader areas of investment opportunity
Facilitate long-term capacity, resource, and allocation planning by assessing strategic priorities, product backlog, and team profiles
Partner with stakeholders in the finance teams to help assess the business impact of initiatives in the product roadmap as well as areas in need of more investment
Partner closely with internal and external Product, Tech, Analytics, Program Management and Business Operations stakeholders and leadership
Lead communications and relationships with partners throughout the Product organization
Define and embed product ops best practices within your area, providing clear visibility into roadmap delivery health and OKR/KPI performance and ensure they are effectively communicated
Facilitate Product and OKR/KPI review ceremonies
Identify product process, governance, tooling, and feedback loop opportunities, partnering with accountable stakeholders to deliver continuous improvements
Proactive ly identify areas of operational improvement with your area, building solutions that we scalable cross-team
**Who you are**:
Bachelor's degree in business, Computer Science or related technical field, or equivalent professional experience
E xperience as a Product Operations Manager/Business Operations manager/ Program Manager/ Product Manager
Strong background in business and financial analysis
Excellent interpersonal skills
Self-starter, accustomed to working in a changing environment
Driver of o perational e xcellence
Validated experience designing and implementing effective planning processes and operations systems
Proven ability to define and develop outcome-driven programs
Understands and participates in the product/tech development lifecycle
Thinks holistically to find opportunities around policies/ processes to increase efficiency across organizational boundaries
Aids with a whole-systems approach to analyzing issues by ensuring all components (structure, people, pr