CRM Business Anlayst

hace 2 semanas

Sant Cugat del Vallès Barcelona provincia, España Axiom Software Solutions A tiempo completo

**Job Description**:

- Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
- Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
- BA will perform analytics part
- Understanding of Customer Journey & Processes
- As-Is/ To-Be process mapping
- Ability to streamline processes
- Strong Documentation Management Experience
- Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
- Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
- At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE
- Ability to discover and implement new requirements into future design
- Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
- Ability to support CRM IT PM to plan development and roll out of new CRM features
- Ability to support Product Owner in the agile build and management of the CRM backlog
- Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
- Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog

About Company

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.

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