Junior Customer Success Manager

hace 2 semanas

Malaga, España Emprego ES A tiempo completo

We’re looking for someone special with an entrepreneurial spirit to be part of our Customer Success team. If you are empathetic, proactive and client oriented this is a good place for you

What’s the opportunity?
The Customer Success team is known worldwide and is consistently highlighted by our customers as one of their favorite things about us.

Your job as a Junior Customer Success Manager is first and foremost to make sure that our customers are taken care of. You’ll handle everything from onboarding and technical support to helping our customers grow their businesses.

This is a Junior job, allowing you the opportunity to learn the best practices for this role. In the future, you’ll be given your own portfolio of clients that you’ll be working with daily. You will form a close bond with your clients and become their trusted advisor.

What will I be doing?
Making sure new clients are successfully onboarded to the platform
Constantly identifying ways to add value for your portfolio clients through the platform
Taking care of your portfolio of clients and their contract renewals
Tracking and reporting on key metrics for customer happiness
Working with Sales to ensure that expectations are aligned for new clients
Ticketing and funnelling bugs and requests
Being a true brand ambassador of the culture and brand

What skills do I need?
Fluency in German and English
Solid written and verbal communication skills
A high level of empathy and emotional intelligence
A strong understanding of and desire to help others solve challenges in the context of B2B SaaS
Ability to work effectively in a distributed team by working transparently and proactively across time zones
Curiosity and a desire to learn every day
Bachelor’s degree is a plus.

What do I not need to have?
Years of experience. This is a junior position, and you’ll grow with us
A big ol' ego. This is a place to learn and work as a team.

Why work with us?

❤️ Be a part of a welcoming culture with bright, friendly people from around the world

Have a purpose and plenty of opportunities to grow from day one

Work from our office located in the center of Malaga

Full-time, permanent contract

Competitive full-time annual salary

(*The amount will be determined based on experience and location)

Flexible working hours

More perks

Don’t work on your birthday—enjoy an extra day of paid time off

About our culture
We don't have boring mission statements and corporate values that no one reads. We operate from a simple guiding principle that's easy to remember:
'Don't be a jerk, don't hold back, and don't forget to have fun.'

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