Customer Service Representative

hace 1 semana

Pozuelo de Alarcón, España Securitas Direct España S.A.U A tiempo completo

**_Do you have experience in Customer Care?_**Helping people is our main commitment providing safety and peace of mind. Therefore, we are looking for people skilled in dealing with customers and a high level of responsibility.

Are you willing to work with a dedicated and passionate team for whom security is a human right? Would you like to join a company where innovation and technology are the basis of their solution?

Securitas Direct Verisure is the provider of alarms connected to home and business leader in Europe with more than 3,000,000 customers. If you want to develop your talent in a large company (more than 16,000 employees around the world), in Securitas Direct you will find professional and dynamic environment you're looking for.

**What you will be doing**:

- Provide excellent customer experience troubleshooting technical issues within our busy outbound team supporting the ‘do it yourself’ project.
- Monitoring remotely alarm security systems highlighting any system malfunctions
- Contact customers for troubleshooting and support the resolution
- Book services with the field services required
- Respond to incoming customer queries supporting with battery changes etc.
- Support customer moves and changes of the system
- Assist with back office task (batteries, devices, gift cards, reporting and administration)
- Some inbound call to support the operation
- Monitoring and reporting on outgoing calls - status and resolution

**Offered**:

- Incorporation into a multinational in growth with great opportunities for development under the assurance of a high level of demand and real possibilities of promotion.
- ** Work-week** between 32 and 35 hours per week (night)** 00:00 to 8:00h / 00:30 to 7:30h / 18:00 to 1:00h**
- Salary according to Labor Agreement of the Security Sector
- Regular contract
- ** Night** and English Plus**
- 15 to 24 days paid initial training (non-selective) but with mandatory assistance
- We are looking for people highly responsible and committed to the customers, willing to learn and grow professionally.

**Necessary**requirements**:

- ** High level** of English. (C1)**
- Experience at least 6 months in telephone customer service (preferably on the contact center).
- Excellent communication (written and spoken) skills.
- High problem-solving capacity.
- Strong Customer focus.
- Speed in the handling of the keyboard and quick commands.

**Valuable**requirements**
- Previous experience in customer service.
- Training in customer service.
- Used to work for KPI's (Key Performance Indicators)

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