Accountant Manager

Capella Hanoi_
- _Full Time_
- Perform with accuracy and timeliness all accounting and financial reporting, books and records.
- Guide income auditor to ensure an effective internal control and safeguard the assets and resources of the hotel.
- Ensure monthly bank reconciliations, cash counts of all issued banks, including the general cashier, and reporting any discrepancies to the Director of Finance.
- Analyze and provide control over balance sheet and P&L accounts and assist in internal and external audits.
- Accurately record and check all sales revenues and settlement transactions in a timely fashion.
- Participate in physical inventory counts and the subsequent accuracy of count, price and valuation.
- Establishes and maintains local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
- Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
- Ensure prompt and accurate billing for all accounts and timely collection follow-up.
- Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
- Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
- Develop and maintain relationships with regular clients to foster communication and assist in collection.
- Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
- Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
- Investigate all requests for billing as the final authority over credit approval and individual guest inquiries.
- Review with Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines.
- Process and post all charges and payments to City Ledger Accounts daily.
- Write off or adjust uncollectible accounts after approval by the Director of Finance and the General Manager according to established corporate guidelines.
- Provide inspirational leadership with a clear vision and direction to team members to ensure delivery of the Capella brand values and vision, to create an amazing experience for all guests and colleagues.
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy
- Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
- Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
- Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
- Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.