Swedish Customer Support Agent in Barcelona

hace 17 horas

Barcelona, España Job Squad A tiempo completo

Reference: HMBA

**Barcelona, the cosmopolitan capital of Spain’s Catalonia region, is known for its art and architecture. The fantastical Sagrada Família church and other modernist landmarks designed by Antoni Gaudí dot the city. Museu Picasso and Fundació Joan Miró feature modern art by their namesakes. City history museum MUHBA, includes several Roman archaeological sites***:
**Location**

Barcelona city center (close to Diagonal metro station).

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities if they need to work from home:

- A practical work environment including a comfortable and safe space to work with mínimal noise disruption and a table and chair to work from
- A Windows PC with Windows 10 or Apple Mac with Mac OS 10.15 or higher, 4 GB RAM
- A Mobile Phone with a Spanish SIM card
- 200kb home internet
- Microphone is mandatory incorporated in the PC or laptop

For our Customer Service Center in Barcelona, Spain, we are looking for Customer Service Agents who are excellent (both spoken and written) in the Swedish language. The employment is full-time with a permanent contract.

We require that you provide us with evidence of your proof right to work in Spain (**Mandatory NIE number**).

The job of a Customer Service Agent comes with responsibility - and lots of fun. Your to-do list includes:

- Communicate clearly - part of the contact with our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
- Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

**Your Profile**:
We believe you are a sales-minded, social, open, communicative, and ambitious team player full of drive and optimism.

Your personal qualities also include:

- Have strong communication skills in writing and speaking - you are the ambassador, and your ability to create good relationships with our customers is the key to success
- Speak fluent Swedish as a native language
- Can understand and communicate in English, both orally and in writing - as part of an international company, a large part of our daily work is done in English
- Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
- Have a positive approach to solving every customer's challenges
- Have a good IT understanding and enjoys guiding our customers when navigating our digital platforms such as our website and app
- Have a great personal drive for development in customer service - we are constantly working with ambitious goals

**_
Please submit your CV and Cover letter in English._**

If you have any questions or need more information, feel free to get in contact with our recruiter

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