Technical Quality Manager
hace 5 días
**We help the world run better**
**General Description**:
The Services Engagement position is responsible for managing long-term relations between our customers and SAP, ensuring successful adoption of SAP solutions. This role oversees the entire solution life-cycle and is responsible for managing the delivery of Premium Engagement (PE) services. The role requires a strong understanding of the customer's business goals and the ability to provide holistic support across all SAP solutions used by the customer.
**What You'll Do**:
- Understand and analyze the customer's business goals.
- Establish Engagement Setup, Strategy & Governance; plan and manage the services to be delivered (including the creation of an Engagement Roadmap with detailed KPIs, resource management & governance).
- Organize the positioning and delivery of PE services, including managing expectations, resource management and governance, ensuring customer satisfaction.
- Recognize potential risks and issues, and develop plans for their mitigation.
- Manage escalations in critical situations.
- Handle customer stakeholder management, including regular face-to-face interactions.
- Manage commercial and financial aspects of engagements, including forecasting accuracy and revenue achievement.
- Document and report engagement status, and manage internal SAP stakeholders.
**Who You Are**:
- Skilled in relationship building, trust creation, prioritization, and networking.
- A proven track record in addressing business concerns and demonstrating how services can provide added value.
- Demonstrated understanding of SAP-customers’ expectations and requirements, with experience in developing sustainable IT-strategies.
- Comprehension of principles and methodologies related to cloud service delivery.
- Ability to effectively resolve or drive resolution in a structured manner (for problems that necessitate the creation of innovative approaches), including the capacity to effectively report on issue resolution.
- Solid IT and Project Management background, with a focus on efficient and customer-centric operations.
- Experience in one or more industries such as IT, Banking, Insurance, Retail, Automotive, Manufacturing, Fintech, or others.
- Foundational proficiency in SAP Solution Manager and SAP Cloud Application Lifecycle Management (SAP Cloud ALM).
- German Professional proficiency
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 390419 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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