Technical Writer

**Job Title**:Technical Writer

**Department**:Technology

**Location (primary)**:Palma

**What will you do on your journey with WebBeds?**

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

“We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value” is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including.NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

**How you will make an impact?**
- Define organisational standards for documentation.
- Develop comprehensive documentation that meets organizational standards.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
- Build relationships with the users of the products and adapt the level of documentation to suit their needs.
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

**The skills we would love to see in your suitcase**
- Bachelor’s degree in relevant technical field.
- 3 years’ + industry experience as an effective technical writer.
- Proven ability to quickly learn and understand complex topics.
- Fluent in written and spoken English with superior written and verbal communication skills, with a keen eye for detail.
- Previous experience writing documentation and procedural materials for multiple audiences.
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.