IT Support

hace 6 días

Madrid, España BNP Paribas A tiempo completo

**I. BUSINESS OVERVIEW**:
The **BNP Paribas Group** is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with more than 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

The **BNP Paribas Group** is organised around two main activities: Retail Banking & Services and Corporate & Institutional Banking (CIB).

**MADRID IT Platform**

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

**II. CONTEXT AND ROLE SUMMARY**:
The “**Digital Working**” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, “**Le Comptoir Campus Engineer**” has a relevant role.

**III.POSITION - TASKS & KEY RESPONSIBILITIES**:

- Check the team incidents, contact the users, and provide a first level of support.
- Manage team requests
- Maintain the stockroom clean and organized as well as check the asset levels.
- Provide all new joiners all the proper tools and assets to start their work.
- Build up laptops and workstations.
- Update the asset levels.
- Audiovisuals support: The technician will receive the request of events, analysing the technical needs, perform test before the event and provide support during the event.
- VIP Support: the technician will prioritize the resolution of any incident raised by the VIP users in the company.

**IV.PROFESSIONAL SKILLS, ABILITIES AND EXPERIENCE**:
**Essential**:

- Advance knowledge in Windows 10 and Office 365.
- Strong experience in troubleshooting hardware and software problems.
- Basic knowledge in the following technologies: LAN, Wireless, Telephony, Cisco, Skype, VPN, Citrix.
- Laptop and Desktop build, imaging, and initial configuration.
- Advanced knowledge in troubleshooting tools, as remote-control tools for example.
- Strong skills managing audiovisual elements, such as: microphones, codecs, audio, and video switch matrix.
- Experience dealing with VIP profiles and with high priority user incidents.
- Medium / advanced knowledge with system ticketing tools. Preferable Service Now.

**Desirable**:

- Strong verbal and written communication skills in English

**V. PERSONAL ATTRIBUTES**:

- Eager to learn.
- Analytical mind-set.
- Ability to work well under pressure, ability to work team environment.
- Good interpersonal and communication skills.
- Good ability to deal with the customers and VIPs.

**VI.LANGUAGES & QUALIFICATIONS**:
**LANGUAGES**
- High English spoken and written fluent.
- French spoken and written will be valued.

**QUALIFICATIONS**:

- Bachelor in computer science or equivalent.
- Senior technician in computer systems management.

**VII. OTHERS**:

- On Site Services: From 7:00 to 18:00 schedule to cover in weekly shifts of 8 working hours/day.
- On Call Services: Yes

Diversity and Inclusion commitment

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