Customer Service Representative

hace 3 días

Barcelona, España CPM International A tiempo completo

Join CPM International, a vibrant marketing services company with a global presence in over 30 countries, as a German Customer Care representative We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.
Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you
Tasks
What’s your Mission?
- Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

**Requirements**:
Your Experience, Our Future
- Excellent Communication: Fluent in German with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

**Benefits**:
Your Benefits Package
- Start Date: November 2025
- Hours: 39 hours/week.
- Work Schedule: We offer different schedules to match different shifts.
- Salary: €20.000-22.000 gross per year
- Holidays: 24 calendar days (pro-rata).
- Work Model: Hybrid (6 days per month at the office).
- Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
- Office Location: Barcelona (La Sagrera).

**Additional Perks**:

- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.

Let's chat about your future at CPM International

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