Delegate Manager

hace 2 semanas

Madrid, España American Express Global Business Travel A tiempo completo

The main focus of the role will be to manage the attendee management on Pharma Healthcare events and to support the Project Lead with day to day communications for a large range of events.

Delegate Manager (Pharma Healthcare) is responsible for:

- Act as the first point of contact for client queries
- Manage day to day project activities
- Manage and prioritize responses of event mailbox on a daily basis
- Collating data and building excel reporting templates
- Produce, review, monitor and action event related documentation, ensuring that appropriate records are maintained correctly
- Drafting and editing of delegate communications, including invitations and joining instructions
- Ensuring the customer experience is a success, delivery of the event is seamless and exceeds the client’s expectations
- Demonstrate the ability to manage multiple projects, stakeholders and deadlines in a calm and composed manner
- Be able to multitask and prioritize to manage all client and internal expectations in a fast-paced environment
- Collaborate effectively with the other teams members dedicated to other specific tasks
- Participate in post-event debriefs (both internal and client) employing a critical eye and ensuring continuous improvement and sharing best practice across all involved
- Manage the post event administrative process, when required.
- Ensure an excellent level of customer service and to anticipate client requirements
- To be a good ambassador for AMEX GBT & client brand

Location

Spain - Madrid

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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