Shared Services, Senior Associate

hace 5 días

Granada, España Alight A tiempo completo

**Overall job purpose**:
**Stakeholder Management and Customer Service**
- Responsible for service delivery of VIP customer ledgers and internal stakeholders
- Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
- Support on/off shore activities
- Dispute Management - Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.
- Main point of contact for outstanding receivables

**Commercial contractual knowledge**
- Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders
- Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team)
- Focus on Customer and Account Management community engagement to enhance the service reputation of Alight
- Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process
- Stakeholder management - Promote clear, regular two-way communication between both parties.

**Strategic Working Capital management**
- Assist to reduce payment delays and unbilled debt in line with target requirements
- Proactive problem solving on Order to Cash tasks: early billing, recurring issues and Purchase Order renewals
- Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes
- Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away
- Order to Bill Assistance**: Support on local printing requirements and info chasing, complete sanity check of invoices, ensure dispatch of invoices to the customers and tracking, held Order to Bill / Order to Cash meetings to ensure info is shared and ownership remains clear.

**Qualifications, work experience & personal skills**

**Essential**
- Strategic stakeholder management and influencing skills
- Strong inter-personal skills - able to pro-actively communicate at all levels
- Strong problem-solving skills and ability to look beyond own field or area of experience.
- Knowledge of Order to Cash Processes and Working Capital Strategies
- High level of personal motivation and focus with an ability to multi task
- Excellent attention to detail
- Experience working in a Matrix multinational organisation (SSC environment)

**Knowledge (Language, IT skills etc)**

**Essential**
- Excellent Reporting and Analytical skills
- Experience of using general ledger
- Knowledge of working with data warehouses and ERP systems
- Fluent in English and another European language (an additional one would be a plus)

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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