HR Shared Services Leader

**Our story**

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

**THE ROLE**:
Strada is looking for a HR Shared Services leader to manage the Eastern and Central Europe and Nordics region.

We are looking for a strategic thinker, able to organize a big team and deliver a best in class service to our internal customers, our colleagues.

In the role, you will be responsible for delivering the proper PY service and HR administration to the Eastern and Central Europe and Nordics region, in full adherence with the broader/global HR SS model.

You will also play a significant part in providing your inputs and recommendations to improve the ongoing HR SS strategy

**Main Responsibilities**
- Lead the Region HR Shared Services team according to the HR SS global strategy
- Responsible for ensuring client(s) relationships are in place and working well
- Responsible for the management and resolution of any client escalations
- Responsible for putting in place lessons learned backlogs and able to anticipate issues
- Effectively manage and monitor SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met,
- Build strong working relationships with all of the HR CoEs, Local HRs, IT, Legal and any Strada team as needed
- Management of internal stakeholders including Leadership, as needed
- Responsible for ensuring the team have processes and DWIs in place
- Responsible for defining the training strategy for all applicable countries and ensuring all team members are skilled
- Year End processing meets all agreed deadlines and is submitted accurately
- Managing the relationship and negotiation of new and existing suppliers
- End to end management of the operational team, ensuring that regular individual reviews, trainings, performance management, absence management and overall adherence to Strada HR policies are being followed
- Responsible for ensuring issues associated with the team are successfully resolved
- Communication and alignment of team ensuring that business updates, innovation etc is fully understood by the whole team
- Participates in projects and activities as needed and assigned

**Professional**background**
- Strong HR Shared Services leadership background with 3+ years in a team leadership role
- Strong understanding of HR Shared Services priorities, in adherence with the PY and employee’s lifecycle
- Experience in dealing with Management at all levels
- Able to communicate to peers, direct reports and to managers consistently, effectively, providing solutions, alongside the issues description
- Strong HR Shared Services transformation projects experience
- Experience working in a global, multicultural and fast paced enironment

**Education and knowledge**
- 3+ years of HR Shared Services team leadership experience
- Excellent verbal and written communication
- Experience communicating effectively to leadership
- Experience with global customers/team members.
- Resourceful, confident under pressure, and proven problem-solving skills.
- HR Consulting, payroll and outsourcing industry experience.
- Vendor management experience.
- Fluent in English (written, oral). Spanish and other languages is a meaningful plus

**Benefits**

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

**Our commitment to Diversity and Inclusion**

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, m