Senior People Operations Manager

Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission
- We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 700+ employees with 90+ nationalities working across France, Italy, Poland, Portugal, Spain and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

**Let's talk about The People team**
- People are our greatest strength and we are on a mission to drive our company’s growth, whilst ensuring we have the best people at hand to help us to do this. Our People team at Stuart consists of 6 People areas: Acquisition, Development, Operations, Culture, and Social Impact, Reward, and People Partners.

Together, we build experiences and processes that define the employees' journey with us, which is essential to us here at Stuart. We embrace the Stuart brand and help bring it to life. Our culture is also a central focus enabling professional development, flexibility, and effective relationships.

**Let’s talk about the role**
- The People Operations team is looking to hire a
** Senior**

This is an incredibly varied role with a significant opportunity to have a huge impact and make a fundamental difference. You will be granted trust, autonomy, and freedom to deliver results whilst working as part of a highly collaborative team.

You will be working with a team based in Barcelona, reporting to Jazz Sond (Head of Global People Ops) and managing a People Ops Manager and 2 People Ops Associates.

**What will I be doing?**:

- Helping to lead Stuart’s People Operations team in Spain (supporting Poland, Portugal, and Italy where required).
- Creating from scratch, implementing, and reviewing current local HR policies and processes, as well as policies at a global level working alongside People Operation Managers for other corresponding countries.
- Owning complex Employee Relations matters, liaising with the legal team when needed, and acting as an escalation point for complex issues.
- Providing guidance on Employment Relations relations and practices e.g’s grievances, performance issues, dismissals, procedures, and redundancies.
- Supporting compliance-related matters such as Equality Plans.
- Working with the legal team and assisting with any union-related activity if and when required.
- Coaching and providing feedback to key senior stakeholders to help improve business efficiency.
- Collaborating and coordinating global projects with the Culture, Learning & Talent Development, Talent Acquisition, Reward, and People Business Partners.
- You will be managing 1 People Ops Manager and you will support 2 People Associates, so collaboration to help develop them and support them, with personal and professional growth, is key.
- Working with Hibob as the HRIS system and helping to support data management/ maintenance. Management of the visa process and leading the payroll for the relevant countries.

**What do we need from you?**:

- Around 6+ relevant HR Ops (especially Employee Relations & legislation) experience with 2+ year of management or mentoring experience.
- Previous experience working in a fast-paced environment like a fast-moving scale or start-up is needed.
- People Champion - someone who is people-oriented with a high level of empathy, really passionate about fostering an inclusive culture within Stuart and celebrating our individuality within teams.
- Ability to problem solve in the short and long term - the ability to process map (Project Management skills).
- Confident in communicating with multiple senior stakeholders - written and oral and transferring their needs into well-designed HR Ops solutions.
- Experience working with unions and alongside the legal team. Born people manager - willing to coach & support your future People Ops Team according to our values.
- Comfortable with working in an ambiguous environment
- open to change & adaptation, flexible.
- Experience in supporting and opening in other countries/entities and exposure to expansion.
- Fluent in English and Spanish (Portuguese, Italian or Polish would be an advantage).

**The stuff you wanna know**:

- Work-life balance - **hybrid working model and f