Operations Team Leader

Title:
Operations Team Leader

Company:
Everest Advisors (Uk), Sucursal En España

Job Category:
Underwriting

Job Description:
About Everest
Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

About the Role

As the Operations Team Leader in Madrid, you will be responsible for managing a team of underwriting assistants at the Everest Business Centre (EBC). Your primary objective is to ensure that client accounts are serviced to the highest standard and within set deadlines. By developing strategies and implementing process improvements using process excellence methodologies, you will drive operational efficiency and foster a culture of continuous improvement within the team. Additionally, you will play a pivotal role in establishing and leading a center of excellence, serving as a central hub for delivering outstanding services and capabilities to countries within the International Insurance blueprint. The focus on best practices, standard operating procedures, and service-level agreements will enable the Operations team to provide exceptional support to both internal stakeholders and clients. This position will be based in our Madrid office on a hybrid work schedule (3 days in office/2 days remote).

Key Accountabilities

With a focus in the UK market, ensure service efficiency by executing processes in line with offshoring policies, established policies, processes, and governance requirements. Maintain clear and regular communication with Brokers, Cover holders, Finance, IT & Data Management, Underwriting teams, and Group Operations management. Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency. Monitor and measure Operations Service Level Agreements (SLAs) as defined. Provide coaching and feedback to team members to enable them to continuously improve their performance and skill sets. Handle escalations and provide valuable inputs on processes and systems to team members to resolve complex issues. Prepare and analyze management reports related to process performance, ensuring comprehensive process documentation. Take ownership of ad hoc day-to-day issues in Operations, devising and implementing effective solutions. Undertake any other ad hoc tasks as defined and agreed upon with the Underwriting Operations Manager. Collaborate with team members and provide valuable insights on process and system improvements.

Qualifications- 2+ years of experience as a Team Leader with a commercial insurance company or an insurance broker- Language Skills: Proficient in both English and Spanish (written and oral).- Proven experience in effectively liaising with underwriters, brokers, and customers, adeptly addressing queries related to payments, commission, or debt.- Exceptional management of broker expectations, ensuring smooth interactions and strong relationships.- Documented monthly performance reviews of teams, with the ability to provide executive half-yearly and yearly appraisals/goals based on metrics evaluation while mentoring the team.- Excellent written and oral communication skills.- Strong ability to positively influence others and collaborate in cross-functional teams.- Willingness to work collaboratively in a diverse and dynamic environment.-
- Effective planning and time management abilities, ensuring timely completion of all deliverables.- Leadership qualities to shape a culture where team members can thrive and bring their best selves to work.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click

here

to learn more about our culture.
- Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
- Our Colleague Behaviors define how we operate and interact with each other no matter