Client Service Agent

**ABOUT D-EDGE**

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

At D-EDGE we are driven by these **4 key values**:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

‍‍‍ **THE TEAM**

**Customer Service** is at the heart of our value proposition. The different teams within it support our clients throughout their journey, ensuring they have the best possible experience.

The **Technical Support Team** provides Level 1 assistance and incident resolution, while also playing a key role in the continuous improvement of our solutions. By gathering and sharing user feedback with the Product teams, they help evolve our services to better meet client needs.

**WHAT YOU'LL DO**

As a **Customer Service Agent** you will be the first point of contact for our hospitality clients. In this role, you’ll ensure smooth communication, route client queries efficiently, and resolve requests whenever possible — all while delivering service with a smile

This position is a great springboard for your career, with clear opportunities to grow into more technical and functional roles.
- Understand client needs, assess urgency, and direct inquiries to the right teams.
- Use your knowledge of our solutions to quickly solve basic requests.
- Help clients navigate our tools and resources confidently.
- Share insights, suggest improvements, and celebrate team wins

**Please note that this job requires a full proficiency in both French & English**

**WHAT WILL YOU FIND ?**

A clear path to advanced roles such as second-line support or functional consulting.
A dynamic team of motivated colleagues who value teamwork, creativity, and innovation.
**Impact**: Work on cutting-edge solutions that transform the hospitality industry and boost client satisfaction.
A **Vibrant culture**: Be part of a supportive environment that celebrates success and encourages personal development.

**WHAT WILL YOU BRING ?**
- Strong customer service mindset
- Ability to identify client needs and ask the right questions to ensure efficient case handling
- Fluency in French and English (another language is a plus)
- Excellent communication and teamwork skills
- Ability to multitask and stay calm under pressure

**WHY YOU WILL LOVE US**

By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation:
**A caring and inclusive culture**: respect, transparency, and autonomy every day.
A strong product vision powered by dedicated R&D.
**A real commitment to responsibility**
**An international work environment**: 45 nationalities, offices in 20+ countries.
**Genuine growth opportunities**: Internal mobility, ongoing training, and tailored career paths.
**A range of benefits, including**:Accor Employee Card: Discounts on hotel bookings, access to sports and cultural activities, 12 days per year for social engagement
**A flexible remote work policy** : up to 3 days of remote work per week and 4 weeks of full remote work per year.

**Explore our**Culture Book** today and see if D-EDGE is the right fit for your career aspirations**

**_
RECRUITMENT PROCESS :_**
- A short phone exchange with our Talent Acquisition manager
- A first interview with the Head of Technical Support France
- A last interview with the Regional Director