Customer Service Representative
hace 1 semana
**Sun Chemical**, miembro del Grupo DIC, es un productor líder de soluciones de embalaje y gráficos, tecnologías de color, productos funcionales, materiales electrónicos y productos para las industrias automotriz y de salud. Junto con DIC, Sun Chemical trabaja continuamente para promover y desarrollar soluciones sostenibles que superen las expectativas de los clientes y mejoren el mundo que nos rodea. Con ventas anuales combinadas de más de $8.5 mil millones y más de 22,000 empleados en todo el mundo, las empresas del Grupo DIC apoyan a una diversa colección de clientes globales.
The **Customer Service Representative**is responsible for managing the complete Order-to-Cash (OTC) process, from receiving the customer’s purchase order to confirming payment, ensuring fast, accurate, and customer-focused service. This is hybrid and a full-time position (40 hours per week), Monday to Friday, based in our offices in Badalona.
**Key responsibilities include, among other tasks**:
Accurately entering and recording customer orders, monitoring their progress, and keeping customers informed at all times.
Optimizing order size and frequency, as well as the full logistics process, including goods issue and shipment tracking.
Responding to customer inquiries and requests, collaborating with internal departments to resolve issues.
Contributing to continuous process improvements to enhance efficiency and customer satisfaction.
**Required qualifications**:
Solid professional experience in a similar role (customer service, supply chain, logistics, or procurement).
Knowledge of order management and supply chain processes.
Experience with SAP R3 - SD module (highly valued).
Fluent in English (spoken and written). Knowledge of other languages such as Italian, French, or Spanish will be considered an advantage.
Excellent communication skills and a strong customer focus.
**EQUAL EMPLOYMENT OPPORTUNITY**
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
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