L2 Support for Pharma Sector

hace 7 días

Barcelona, España ERNI A tiempo completo

**Acerca de este puesto**:
**Imagine being part of a team that drives innovation in the pharmaceutical industry with your expertise**

At ERNI, you’ll join an international QA team dedicated to validating impactful solutions within the pharma sector. You’ll be working on complex systems that support real-world professionals, ensuring performance and reliability in a high-standard environment.

**What do we offer?**

Private health and travel insurance.
Full coverage for sick leave + 1 extra day off per month without medical leave.
️‍ ️ Gym discounts + sports compensation.
Relocation bonus (up to €2,000).
Flexible benefits: meals, transport, childcare, etc.
️ Remote work compensation: hardware + home office expenses.
23 working days of vacation.
️ Free language courses: English, Spanish, and German.

**What will you do?**
As an L2 Support Specialist, you will play a crucial role in ensuring the quality and reliability of our health devices. Your responsibilities will include validating product quality, troubleshooting issues, and providing exceptional support to our customers. Your communication skills will be key in facilitating knowledge transfer and ensuring customer satisfaction. ️

**How will we support you?**
At ERNI, you’re never just a number. We offer a collaborative environment where your voice matters. From day one, you will have a mentor who will guide you in your professional development and help you establish a long-term career plan.

**What are we looking for?**
- Experience in L2 support and ticketing systems.
- Good English level due to direct contact with customers, always in English.
- Laboratory Knowledge: Familiarity with LIMS and LIS systems.
- Ability to read logs, understand connections, and knowledge of health protocols (e.g., ASTM, HL7).
- Proficiency in SQL to perform database queries.

**And the salary...**
We will discuss it during the first call. If it’s important to you, feel free to ask

**WOULD YOU LIKE TO BECOME AN ERNIan? APPLY NOW

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