Heavy Plates Iberia Assistant

**Main responsibilities**:
Operational
- Ensure the correct administration of the agreement with the customer
- Provide administrative support on the treatment of client enquiries and preparation of offers
- Prepare the ArcelorMittal customer reporting file
- Prepare the price approval files
- Order Management: provide administrative support on orders by checking coherence between agreements and orders
- Register commercial and technical claims
- Prepare customers status for customer visits.

Customer Satisfaction
- Check leverage and claim through put times
- Monitor delivery performance and check requested/confirmed delivery date
- Monitor stock levels
- Monitor regular and correct invoicing to customers
- Check accuracy of pricing and identify wrong invoices
- Prepare the request for credit notes/debit notes
- Monitor encashment problems and be aware of clients credit limits and overall payment situation
- Assist with the treatment of logistic, commercial or technical problems /queries in conjunction with Customer Service and the commercial and technical teams.
- Assure short response time on customer requests

Performance Management
- Monitor the total quality of the administration by engaging all actions needed to the customer team
- Coordinate the information exchange among ArcelorMittal/ CTS and Customer Service
- Maintain and monitor the content of the customer master
- Support the customer team (ArcelorMittal, CTS, Customer Service, Order Management)

**Your profile**:

- Language skills: Fluency in Spanish and English is mandatory. Any other language would be a plus
- Minimum job-related experience to enter this job is 1 to 2 years
- Team player, customer oriented, proactive, entrepreneurship mindset
- Proficient with MS Office. Knowledge of SAP and Sales Force would be a plus

**Diversity and inclusion**

ArcelorMittal Europe Flat Products is committed to building an inclusive workplace that promotes and values diversity and is welcoming of people of all backgrounds. We are convinced that a workforce that feels respected and empowered to bring their full, authentic selves to work will lead the way on innovation and bring agility, perspectives and experiences to contribute to our success.

For us, diversity means a workforce reflective of different cultures, generations, genders, ethnic groups, sexual orientation, nationalities, abilities, social backgrounds and all the other unique differences that make each of us individuals. Inclusion is about creating a work environment where everyone has the opportunity to fully participate in creating business success and where all employees are valued and respected for their distinctive skills, experiences and perspectives.

Our commitment to diversity and inclusion will guide our hiring, our workplace culture and customer service