IT Service Engineer

-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.

**The Team**:
The IT Service Engineer will provide internal IT Support for Celonis as well as on-site support in Madrid.

**The work you’ll do**:

- Resolve, transfer or escalate IT tickets raised by internal employees
- Work in an international IT support team to solve issues globally
- Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
- 1st contact & responsible for Onboarding of new Celonis employees in Spain
- Communication with our users and staff to understand, identify, document and resolve problems
- Performing simple repairs to computing and related equipment
- Develop documentation/user guides for common user issues
- Mobile Device support for corporate smartphones
- On-site support for the Celonis Office in Madrid
- To be the 1st contact person in IT-questions for a large rising and cool company
- Learn everyday something new in our international IT team
- To be a very good service provider in a superfluid company

**The qualifications you need**:
Professional skills:

- Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
- Basic knowledge of MacOS
- Basic knowledge of Active Directory
- Basic knowledge of TCP/IP networks
- Microsoft O365 knowledge
- Operate and maintain network printers and network components like video-conferencing systems based on Zoom
- Knowledge in Mobile Device Management solutions

Soft Skills:

- Prior experience in desktop support and equipment
- Ability to be a very good service provider for our employees
- Outgoing
- Strong attention to detail
- Good documentation ability
- Team player and ability to work independently
- Fantastic trouble-shooter
- Desire to learn
- Cool under pressure

**Education**:

- Grammar school or secondary modern school

Additional experiences:

- Preferable: ITIL experience

Languages:

- English

**What Celonis can offer you**:

- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
- Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

**About Us**

Celonis enables customers to optimize their business processes. Powered by its leading process mining technology, Celonis provides a unique set of capabilities for business executives and users to continuously find improvement opportunities within and across processes, and execute targeted actions to rapidly enhance process performance. This optimization yields immediate cash impact, radically improves customer experience, and reduces carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.