Customer Data Analyst

Welcome to this recruitment process with Vueling

Let's start by getting to know us better

**At Vueling, we love things to happen.**We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**

**Job Purpose**

The Performance and Projects team drives key initiatives to improve customer experience and business performance through strategic insight. In this role, you'll turn complex data into meaningful insights, enabling better decision-making and measurable improvements across the customer journey. Your work will directly contribute to transforming how we understand and serve our customers.

**Main Accountabilities**
- Deliver insights that improve customer experience and business performance.
- Champion NPS across the business — own its analysis, visibility, and impact.
- Build and evolve dashboards that bring NPS and other key metrics to life for teams (e.g. Ops, Commercial, Customer).
- Support strategic projects with clear, data-backed recommendations.
- Help teams across the business become more data-driven in their decisions.
- Continuously improve the quality, clarity, and actionability of performance reporting.

**Main Responsibilities - Tasks**
- Analyse customer and operational data to uncover trends, patterns, and improvement opportunities.
- Develop and maintain impactful dashboards and reports.
- Produce recurring and ad-hoc reports to track performance metrics and support business decisions.
- Translate complex findings into clear, actionable insights for business stakeholders.
- Collaborate with cross-functional teams (Customer, Data, Commercial, Network, Strategy) to support project delivery.
- Ensure consistent, high-quality reporting with a focus on automation and reusability.

**Main Relationships**
- Customer Experience, Commercial, Network, and Strategy Teams
- Data & Analytics Teams

**Education**
- Higher education in a relevant field (e.g. Statistics, Engineering, Business, or similar)

**Experience**
- Minimum 2 years of experience in data analysis

**Competencies**
- Strong analytical skills and critical thinking
- Advanced Excel
- Proficient in data visualisation tools (Tableau or Power BI)
- Working knowledge of R or Python is a plus
- Understanding of data structures and modelling concepts
- Skilled at creating clear reports and compelling presentations
- Accuracy, attention to detail, and the ability to explain data to non-technical audiences
- Self-motivated, curious, and comfortable managing multiple priorities

**Languages**

Spanish and English (minimum B2)

**Location**

Viladecans, Barcelona

**Level**

Individual Contributor 5

**We are the only Top Employer airline in Europe**:
For the second year running,** Vueling**is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

**#FlyToYourFullPotential**

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.

**Our Culture**

We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our **positive working atmosphere** is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision, & Values.

**Our Recruitment Process