Senior Production Manager

**About us**

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

**Why we exist**: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

**The output**: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of the journey that a brand takes to market.

**About the Team**

The Production Centre is a hub of delivery excellence based in Madrid, formed by a multicultural team of production experts which delivers marketing materials across Europe (EMEA). In a nutshell, the Production Center boosts business’s growth driving efficiencies & performance.

**Purpose of the role**
- **Vision**: The Senior Production Manager manages the production of high level spend and strategic projects, to ensure the highest satisfaction of Indicia Worldwide’s clients.
- **Mission**: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our clients´ needs.
- **Approach**: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The Senior Production Manager manages the production of high level spend and strategic projects while facing clients directly supporting both strategy and satisfaction. The SPM will be also expected to mentor and upskill the Production Managers and, at times, manage the project traffic among other PMs.

Working on complex briefs directly with the client / Advising client on strategic campaigns

Proposing Continuous Improvement initiatives to client

Escalation within delivery team (but in constant communication with the CS team)

Add lists of tasks (high volume / high complexity)

If necessary and temporarily, the Senior Production Manager could act as an Account Manager back up if required by the business.

**Location: Madrid or remote in Spain**

**Skills, knowledge, experience and exposure**

The Senior Production Manager will likely have 5+ years of print/POS production management experience. Relevant project management experience will be also considered positively.

Strong industry background will be mandatory.

**Fluency both written and spoken in English + French**

**Mindset to navigate the role**

Managing production projects and facing directly final clients requires a set of skills that will enable the Senior Production Manager to succeed. First and foremost, **a clear and effective communication skill at all levels in the hierarchy** is essential. This includes the ability to communicate complex ideas in a clear and concise manner, as well as actively listening to and addressing the needs of clients.

In addition to communication skills, the role demands **a solution-oriented and resolutive mindset,** where problems are seen as opportunities to find solutions. This mindset will help Production Managers navigate different types of challenges and new scenarios that arise while managing production projects.

**A technology-oriented mindset **is also crucial, as SPMs will have to use different technologies in their daily job. This includes not only familiarity with relevant software and platforms, but also the ability to learn new technologies as they emerge.

**Attention to detail** is another key attribute for a successful SPM. The value added by Production Managers lies in their ability to manage transactional work daily and ensure that the details