Operation Lead

**Operation Lead**

Operation lead to coordinate locally team assigned to the engagement in Spain (Madrid/Málaga) and outside Spain (France/India) in several Technology Towers (Databases, Storage, Back-up, Windows, VMware, Application Outsourcing, Servers, SAP.
- Contribute to the planning of the overall customer relationship strategy.
- Actively work on service improvement initiatives and service improvement plans.
- Ensure that all service teams meet the scope and monitor performance against those targets.
- Ensure cost control.
- Review and analyze daily operations to ensure SLA commitments are met.
- Produce regular management reports.
- Complete SLA analysis and measurement management to ensure all commitments are met.
- Provide input to regular (monthly) management reports and attend review meetings (if applicable).
- Actively work on service improvement initiatives Point of escalation for issues related to major incidents.
- Experience in team and customer management is required from an operational point of view.

**Essential requirements**:

- 2+ years of experience as Operation Lead.
- Have a good command of both verbal and written English, French or German.
- Allowed nationality: only Spanish, French or German. Double nationality not allowed.