Supply Operations Manager

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**

**Our career development philosophy.**

**Our commitment to being a force for good.**

We have a vision**:To give everyone easy access to anything in their cities.**And this is where your ride starts.

**YOUR MISSION**

As a Supply Operations Manager for Regional Operations (Africa) you will work as a goalkeeper of the main operational metrics (Active couriers, new couriers, courier retention, funnel conversion,etc). This role will require a **mix of analytical skills, operations**, **stakeholder management**, and **creativity to tackle different challenges**. We offer a challenging and dynamic environment with many opportunities for learning and development.

**THE JOURNEY**
- Be responsible for Supply Operations levers, including courier compensation and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning, implementing logistics features on regional level and many more from data perspective: providing deep analytics, creating dashboards, automations and data simulations.
- Define and implement regional processes for **courier acquisition, courier funnel optimization, courier onboarding excellence, newbies quality, retention**and many more.
- **Scale up processes to the whole region**while ensuring the right balance between localisation and centralisation. Ensure our supply is balanced, operating each lever available in a controlled and data-driven way.
- **Monitor and track the metrics**on a weekly basis and come up with **plans to address opportunities**.
- You will be **leading**a regional team, consisting of one operational lead and two strategic operational analysts.
- Act as sparring partner for local Operations Teams and Country Managers and help them with assessment of the current status of supply Operations, build along with them effective strategies for the countries considering market context and reassure seamless execution and delivery of the best user experience in the region.
- You will combine advanced analytical data insights with **business understanding** and **market knowledge**.
- **Travel often** to gain insights into local realities, build relationships with the local operations team, and understand the local challenges firsthand.
- **Collaborate with teams across all levels** to ensure we deliver the** best product** for each country.
- Report directly to the Head of International Supply.

**WHAT YOU WILL BRING TO THE RIDE**
- 4+ years experience; background in high-growth tech startups, operations, marketplaces, consulting or similar industries is a plus.
- Bachelor's degree in Business, Operations, Engineering, Statistics or related field.
- Excellent analytical and problem-solving skills. Proficiency in SQL and Excel is a must.
- Fluency in English.
- Willing to travel to exciting African countries.
- Experience managing stakeholders in a matrix organization, or deploying projects across multiple countries, is a plus.
- Willing to **travel**to exciting African countries.

**We believe driven talent deserves**:

- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings
- Cobee discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage