Level 1 Desktop Support Engineer
hace 2 semanas
**About us**
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.
**Job purpose**
The purpose of this role will be to provide IT support for Allied’s customer users based in Madrid
**Duties & Responsibilities**:
- Primary objective is to provide 1st Line support.
- Provide timely, first call resolution to technical support issues while following company standards
- Escalate incidents to Level 2 Service Desk Analysts or Resolver groups.
- Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved.
- Maintain a high degree of customer service for all support requests.
- Log and monitor all incidents to aid in identifying potential problem trends.
- To remotely control users PC’s to investigate, diagnose and resolve issues.
- Manage all aspects of your own performance e.g. incident handling, quality, timekeeping and absence reporting
- Identify any training requirements to help with your role and to develop your skills.
- Required to a shift pattern (including weekends) and offer on call support.
**Qualifications and Skills**
**Technical Skills Required**:
Excellent technical support and troubleshooting skills in configuring, installing and supporting desktop / laptop computer hardware and software
Demonstrated expertise in supporting Mac OS and Windows 10 operating systems. Linux knowledge can be a plus
Presenting skills
Drive Encryption knowledge; MacAfee Drive Encryption can be a plus
Expertise using and supporting iOS and Android mobile platforms.
Practical experience of systems and network management technologies;
Printer administration
**Soft Skills Required**
Fluent written and spoken English.
Strong customer service skills.
Presenting skills
Excellent communications.
Delivery oriented
Ability to work independently and in a team environment
Problem analysis and resolution skills;
Quality-focused approach; drive for excellence
A second foreign language is advantageous but not required.
**Qualifications & Experience**
Relevant third level education or practical experience.
At least 3 years’ experience in IT support
Relevant industry certifications (MCSA; MCSE; ITIL; SAFe4 - SA etc.) can be a plus
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: 1,500.00€ per month
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