Service Delivery Analyst
hace 2 días
**ABOUT THE TECH TEAM**
Our global Tech team operates in an agile manner within a dynamic product organization.Immerse yourself ina collaborative environment where innovation thrives, and your contributions willplay a direct role in shaping the pathof our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.
**THE PRODUCT(S) YOU WILL WORK ON / THE TEAM YOU WILL WORK WITH**
**Service Delivery** area is a part of Service Management GES department TECH. The main goal is to assure that all the Services provided by TECH are running properly. TheTeamiscomposedbySDManager,SDSeniorAnalyst,SDAnalystandL2ExternalSupportStaffOnSite.
**WHAT IS EXPECTED OF YOU**
**The Service Delivery Analyst**supports the Service Delivery Team in order to deliver the best user experience, as Service Delivery team is accountable of the user experience.
He/She ensures the correct functioning of technical equipment, with a particular focus on VIP/EXEC users and reports service delivery performance to theService Delivery Manager.
- Part of the IT Bar, support the Service Desk in the on-siteresolution of incidents (repair or replace parts,debugging, )
- Execute end-user coaching to familiarize local users withdevices and the usage of collaboration tools to facilitateadoption
- Ensure the technical efficiency (network, devices,software) of the building
- Consolidate some reporting KPI to report to theService Delivery Manager
- Set up workstations with computers and necessaryperipherals (routers, printers, etc.)
- Verify operation of computer hardware (hard drive,mouse, keyboards, etc.)
- Install and configure appropriate software and functionsaccording to specifications
- Develop and maintain local area networks to optimizeperformance
- Maintain records/logs of repairs and maintenanceschedule
- Identify on-site computer or network equipmentshortages and place orders
- Assure the support, the advice and meeting for the VIP Members
**Required profile**:
- Windows & Apple devices and OS support.
- Basic knowledge of Active Directory, Network environments, Mobile devices and Meeting Room equipment.
- Support on Productivity/Desktop tools.
- Fluent in English and basic knowledge of Project Management.
- Certificate of Higher Education
- Experience in resolving L0/L1/L2 incidents
- Ability to be customer-oriented
- Ability to solve problems effectively & efficiently
- Ability to manage knowledge and ensure knowledge sharing
- Ability to work in a team
- Deep knowledge of the company detailed service catalog
- Excellent written and verbal communication skills
- Ability to be proactive
- In-depth knowledge of the local environment and specificities
- Knowledge of Microsoft O365 tools.
**Job Posting End Date**:
2025-06-30
**Target Hire Date**:
2025-07-01
**Target End Date**:
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