Guest Experience Intern

hace 2 semanas

Málaga, España Habyt A tiempo completo

As the largest flexible housing company globally, our mission is to provide access to housing anywhere, for everyone. We're passionate about creating solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about hospitality and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

**About the project**

This isn't just a new property; it's the launch of a game-changing brand set to redefine urban living in Málaga/Torremolinos. As part of a new concept that blends the best of traditional hospitality with cutting-edge flexible living solutions, Hotel OCEANIKA will serve a diverse clientele of both short-stay guests and long-term residents. Your role is vital in bringing this innovative vision to life, ensuring a seamless and exceptional experience for every guest and member.

**About the role**

We are seeking a dynamic Guest Experience Intern to join our team at the brand new Hotel OCEANIKA. This is an exciting opportunity to gain hands-on experience in the hospitality industry and learn what it takes to deliver exceptional service and maximize guest satisfaction in a fast-paced environment.

**Your Responsibilities**:

- Manage guest check-in and check-out to ensure smooth transitions.
- Handle reservations and room inventory to optimize occupancy and revenue.
- Work with internal teams to address guest requests and concerns in a timely manner.
- Arrange pre-arrival services for VIPs, corporate clients, and groups.
- Use analytical skills to track and optimize room inventory for new reservations.
- Find ways to improve guest satisfaction and team performance.
- Keep accurate guest data in the Property Management System (PMS) and other IT systems, following Standard Operating Procedures (SOPs).

**Your Qualifications**:

- 0-1 year of experience in a hospitality role or customer service industry, preferably in a hotel or serviced apartment.
- Proven ability to exceed guest expectations and achieve high satisfaction scores.
- Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds.
- Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns.

**What we offer**:

- **Welcome Package**:Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
- **Team Events**: Connect and have fun with your colleagues at our regular, lively company events.
- **Career Growth**: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
- **Mental Health**: Enjoy free access to the Calm App.
- **Employee Discount**: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
- **Have an impact**: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market

If you're passionate about making every stay truly unforgettable and are excited to be part of a game-changing brand launch, we want to hear from you

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