Service Coordinator

hace 2 semanas


Madrid, España Kyndryl A tiempo completo

552769BR

**Why Kyndryl**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. Join us

**Your Role and Responsibilities**

Este rol colaborará de forma efectiva en las gestión diaria del servicio de la cuenta, llevando el control de las incidencias cambios y peticiones del cliente en las que facilitará e impulsarán el uso de prácticas ágiles para la resolución de las mismas. Asi mismos será el resposable de gestión de inventarios de la cuenta en la que se basará la facturación de la misma teniendo responsabilidades en la gestion con el cliente de inventarios, altas, bajas y regularizaciones. Será responsable del cumplimiento de los procedimientos de la cuenta asociados todo el proceso de inventario.

**Required Technical and Professional Expertise**

Conocimiento experto en tecnología de System Operation e implementación, configuración, resolución de problemas, mantenimiento en un entorno empresarial.
Más de 7 años de experiência en la gestión de inventarios y facturación
Mas de 7 años de experiências en la gestión y seguimientos de tickets de gestión de incidencias cambios y peticiones.
Fuerte conocimiento práctico de las herramientas de Remedy.
Experiência demostrada en reporting deprocesos de control de incidentes, problemas y cambios.
Excelentes habilidades de comunicación verbal y escrita, incluida la creación de documentación técnica.
Fuertes habilidades analíticas y de resolución de problemas.
Familiarizado con las mejores prácticas de SMO (System Operation Management).
Conocimientos en Herramientas:

- Remedy
- Herramientas Agile ( Tablero, BlueSight, Trello, MS-Team)
- Outlook, Notes

**Preferred Technical and Professional Experience**


**Required Education**

Bachelor's Degree

**Preferred Education**

High School Diploma/GED

**Country/Region**

Spain

**State / Province**

MADRID

**City / Township / Village**

Madrid

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Technical Specialist

**Role ( Job Role )**

Service Coordinator

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y064) Kyndryl España, S.A.

**Is this role a commissionable/sales incentive based position?**

No



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