People Partner, Customer Support

hace 2 semanas

Madrid, España Bolt A tiempo completo

We are looking for a People Partner to our global People & Culture team to enable and support our continued rapid growth and business expansion across our customer support function. Your role is to partner with onsite managers on people programs and products, provide strategic, tactical and operational HR expertise and support to create an excellent employee experience. As a people partner you are responsible for implementing Bolt's global P&C-agenda and initiatives within the Customer Support organisation. You will be their internal voice and the ambassador, while at the same time being the bridge ensuring alignment between Bolt's global People policies. **Your daily adventures will include**: - **Support of Managers** - Have a strong relationship with Managers to drive People Strategies and provide relevant coaching, feedback, and tools to managers - **Lead employment relations aligned with local labor law** i.e., handle and support with disciplinary, performance, and conduct issues, grievance, conflicts, redundancies, exits, immigration, and similar - **Culture & operating principles** - Maintain and drive Bolt's culture & values through central and local initiatives, being the ambassador promoting Bolt's Culture as well as ensuring that Bolt's Culture is integrated into our People Processes as an enabler for success in a rapidly growing and culture driven company - **On - and off-boarding** - Introduce the "People-function" to new joiners. Assist and advise Managers on best practices for on/offboarding, ensure new joiners and exit surveys are sent out, follow-up on new joiners' experience. Together with Managers, follow up on people's experiences, performance, and results from related surveys - **People Analytics & Data** - Proactively prepare & monitor people's data, provide reports, and analytics to be able to take decisions based on relevant data and analytics - **Learning & Development** - Identify Manager & staff development needs and collaborate with the L&D function to provide relevant development and training initiatives - **Operational excellence** - Ensure that systems, administrative processes, and tasks are carried out correctly and timely. - **Performance & Talent Management** - Lead and support Managers in Performance & Talent Management processes - **Compensation & Benefits** - Provide insights & expertise in local compensation and benefits matters as well as practical handling of salary reviews aligned with Bolt's overall remuneration principles - **Health, safety, and wellness** - Identify needs, initiate, and drive local as well as central initiatives **We are looking for**: - Experience from a** international environment** - **Experience from a rapidly growing organization/startup** is an advantage - **5+ years of experience** in a similar role handling all aspects of the Employee Life Cycle - **Relevant education within the HR field** - **Strong leadership & communication skills** - **Excellent English language skills** spoken and written - **Solid knowledge about labour law** - You can tackle very loosely defined problems and deliver an organized output LI-Hybrid

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