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Customer Service Lead Development Representative
hace 2 semanas
Biggest and most experienced real estate agents on the Costa del Sol. Experts in helping clients buy and sell property.
Our people are ambitious and entrepreneurial, like our goals, which is why we foster a growth mindset. We are on a mission to double our business over the next year, and to be successful we know we need to invest in our collective growth - continually developing our people, our teams, and our work product.
We value a humble approach to leadership where all team members have the opportunity to achieve their highest potential. A best-in-class client experience originates from a best-in-class employee experience, which is bolstered by our commitment to honesty, transparency, collaboration and accountability in every interaction.
You’re internally motivated. You’re flexible and adaptable. You’re coachable and implement feedback well. You might make every mistake once, but you try not to make the same mistake twice. You’re a people person and a team player.
You’re relentless - **hearing the word “no” does not deter you**. You know how to multitask, and you can manage the day-to-day of working with dozens of leads to help them find their dream property. You know how to follow a CRM process, but you can improve on it as well. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
You’re up for doing things differently and trying (almost) everything once.
**JOB DESCRIPTION**:
Primary responsibilities and duties of the **Customer Service lead Development Representative** will include:
**RESPONSIBILITIES**
- Own and manage pipeline in our CRM platform.
- Generate and maintain your leads pipeline using a multi-channel approach to network and build key relationships with potential clients.
- Utilise deep prospecting and qualifying techniques to enable a personalised approach to engaging prospects.
- Prospect and build new sales opportunities.
- Own and manage pipeline in our CRM platform.
**REQUIREMENTS, DESIRED SKILLS AND EXPERIENCE**
- Energetic, consistent approach to achieve high performance goals.
- Ability to organise, establish priorities and respond to customer requests.
- Exceptional interpersonal and customer service skills.
- Excellent written and oral communication skills, both in person and over the phone.
- English and Spanish minimum, any other additional language will be a plus.
- 2+ years of experience in a sales/service/professional business role is preferred.
- Strong computer skills including CRM software. Ability to learn and use new technology.
- On-site Work - No Remote.
**WE OFFER**
- Salary-based compensation + uncapped monthly bonus - the more success you have, the more you earn.
- The position is open for immediate hiring.
- Working time: From 10.00 to 18.00h, Monday to Friday.
COVID-19 considerations:
COVID-19 considerations:
At VIVA we take all necessary safety and hygienic measures.
Application Question(s):
- How many years of Customer Service experience do you have?
- Are you living on the Costa del Sol?
**Experience**:
- Atención al cliente: 1 year (preferred)
**Language**:
- Inglés (required)
- Spanish (required)
Work Location: One location
