Global Network Operations Engineer

**Company Description**
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. **Our 99,600 employees operate a network of 2,600 offices and laboratories**, working together to enable a better, safer and more interconnected world.

As a **Global Network Operations Engineer**, you will play a crucial role in supporting and enhancing the Global Network Services within our organization. Your expertise will be essential in **implementing the global network strategy, ensuring optimal performance, and maintaining seamless connectivity across our global network infrastructure**.

Your role will be pivotal in ensuring the successful operation and continuous improvement of our network services, enabling us to** maintain our high standards of service delivery and network performance.**

**Key Responsibilities**:

- Operate at scale, providing a vital link between different IT areas and stakeholders to support Global Network Services.
- Help implement the global network strategy as defined at the group level in collaboration with the Network Lead.
- Serve as a focal point of contact within the group for all network-related activities.
- Lead the onboarding of key global network initiatives into operations.
- Build and maintain strong relationships with both operational and non-operational counterparts.
- Collaborate with Integration and Engineering teams to proactively and reactively identify and resolve issues with vendors and third-party network providers.
- Manage critical network incidents at Level 3, ensuring swift and effective resolution to meet service SLA targets.
- Participate in stakeholder meetings to discuss plans, issues, and achievements related to network operations.
- Support Change Management and Problem Management processes to ensure network stability and performance.
- Comply with SGS’s Code of Integrity and Professional Conduct at all times.

**Qualifications**

**Education**:

- Tertiary or higher education in Computer Engineering, Information Systems Engineering, or a related discipline.
- Networking certifications such as CCNA or CCNP.
- ITIL Foundation level certification or higher is a distinct advantage.
- Certification or proven experience with Riverbed SDWAN technology is a plus.

**Experience**:

- ** 5+ years of experience** in similar roles within large, complex global networks (1,000+ sites).
- Strong proficiency in network routing protocols and network security technologies.
- Experience in software-defined networks and cloud-based security solutions.
- Experience in planning, designing, and documenting SD-WAN architecture.
- Experience in Incident, Problem, and Change Management.
- Proven track record in managing escalated incidents to resolution.
- Experience working with international customers and service providers.
- Deep understanding of Customer Support and Service Level Management (ITIL).

**Skills**:

- Proficiency in** English**; additional languages are an advantage.
- Strong team player with excellent interpersonal and collaboration skills.
- Ability to work effectively under pressure and manage crisis situations efficiently.
- Strong problem-solving skills, with the ability to evaluate information and formulate sound, practical judgments.
- Ability to translate strategy into actionable plans and deliver superior results.

**Additional Information** Why SGS?**
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid work model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.