Head of Operations and Decoration

B2B RECURSOS HUMANOS_ is selecting an **HEAD OF OPERATIONS AND DECORATION**for a well-established company in the tourism sector, dedicated to vacation apartment rentals in the province of Málaga.

The new Head Of Operations And Decoration will develop and execute the Company's strategies related to property management of the Company's asset operations, leading team members on the assigned portfolio of properties and implementing and continually improving policies, procedures and practices that enable P/L overall, as well as each property, to meet and exceed budgeted financial targets and achieve operational performance and people objectives.

In addition, he/she will carry out all apartment decorating processes, showing special attention to detail of the decorative elements and that are part of the tourist accommodation.

**KEY ROLE REPONSABILITIES**:

- General maintenance supervisión: Ensure that all apartments are in perfect working condition (electrical, plumbing, appliances, air conditioning, etc.).
- Supplier and contractor management: Select, coordinate, and supervise external service providers (cleaning, laundry, repairs, etc.), and negotiate prices, timelines, and service quality.
- Quality control: Establish and maintain high standards for cleanliness, maintenance, and presentation.
- Operations logistics: Manage inventory (bed linen, toiletries, kitchenware, decorative items ) and Plan staff schedules and daily operations.
- Establishing and executing the Company’s strategies and practices related to property management operations meeting and exceeding budgeted financial goals and achieving operational performance and people objectives.
- Ownership of company P/L. Developing and monitoring budgets and processes for the company and overseeing attainment of budgeted goals by analysing and evaluating financial statements and working with team to address and resolve gaps in the financial performance.
- Exercise supportive and inspiring leadership to team and provide supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with company policies, values, and business practices.
- Operation management with an eagle eye on optimisation of costs and lean processes to improve efficiency and productivity, and implement ideas that achieve operational excellence.
- Onboarding of new assets and key account management planning maintaining productive cross-functional collaboration with team to achieve agreed Project deliverables.
- Stay ahead of new trends in industry technology & business integration and support development of strategy and implementation.
- Lead and ensure best practice in legal & administration.
- Reviewing, analysing, and interpreting competitor and market data that may impact the performance of inventory and work with team to develop and implement sales and marketing plans that drive KPIs such as ADR, occupancy and revenue.
- Defining and establishing procurement requirements and relationships for operating supplies, equipment and essential services.
- Thrive for excellence in guest experience and contribute to building a 5* star quality brand by creating positive memorable experiences by exceeding customer expectations.
- Ensuring that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections and communicates concerns and requests for capital as needed to maintain the asset performance.
- Interior design and styling: Optimize space and aesthetics to maximize visual appeal and comfort.
- Continuous improvement: Analyze guest feedback to propose aesthetic and functional enhancements and Incorporate standout elements (welcome details, warm lighting, pleasant scents, etc.).
- Consistency in brand image: Ensure that all apartments reflect a consistent style aligned with the company’s image.
- Staging and presentation: Oversee the staging of each apartment so it looks flawless before every reservation (pillows neatly arranged, beds perfectly made, thoughtful details in place).

**OFFER**:

- Permanent Employment Contract.
- Full-time position.
- Working hours: 10:00 AM - 6:00 PM / 1:00 PM - 9:00 PM (likely rotating based on business needs).
- Salary: €30,000 - €45,000 + variable (to be determined).
- Private Insurance.
- Phone and Laptop Mac.
- One yearly educational event.
- Role based in Málaga.

**KNOWLEDGE & QUALIFICATIONS**:

- Degree in Business Administration and/or Hotel Management, and possession of an MBA.
- Strong proficiency in utilising business system softwares such as CRM, Excel (High level), BI analytic tools.
- Strong practical understanding of Spanish legislation relating to tenanted property and buildings management or relevant qualification.

**EXPERIENCE & SKILLS**:

- Experience in the leadership and management of multi-site operations ideally in a related industry sector, e.g. leisure, retail, hospitality or the property