Customer Agent, French, Italian, English

Can you imagine what it would be like to drive to the city centre by car, or to go to the airport or train station and **have your parking space reserved in advance**? A priori, it seems complicated, but this, no more and no less, is what Parclick makes possible. **Parclick is the digital platform of reference for online parking in Europe**. More than **1 million drivers have already booked their parking space through Parclick**. No detours, no headaches and discounts of up to 70% off the official rate. **What role can you play on Parclick?** It may seem incredible, but **the origins of Parclick** date back **to 2011**, where it **was born as a** "fictitious" Business Plan for an **MBA project** and it **was so good that it became a project as real as life itself**. Since its constitution, we have been making small adjustments to the business model, always with the aim of offering the best possible product to its customers. **If you decide not to miss this opportunity to work with us, you will join the Parclick team at a very special time of growth and new projects**. In our company, all teams add up. **On our list of goals and plans for the future, you will find constant challenges** and amazing ideas where, of course, our customers are at the centre of our attention. So your voice will matter too. **At first, your mission will be to provide support to our users**, as well as helping with content tasks and improving our service. Ideally,** you'll work 5 days a week, 2 of those days will be Saturday and Sunday. It will be required to work holidays as well**. We wish to provide customer service 7 days a week, and your work will be crucial for our team. You will find an environment where the possibilities are all there and there are no limitations. **You will not only perform customer service tasks, but you will also be involved in marketing and content tasks and maintain close relationships with our sales people and suppliers**. In our team, there is no room for boredom or a lack of talent At Parclick, we have developed effective operations that have helped us achieve world-class SLAs. **You won't find yourself with everything done, but you will have the technical and human support so that you only have to worry about doing your best**. **What will your tasks and responsibilities be at Parclick?** The customer service team is the core of several cross-departmental tasks where the work is dynamic and intense **You will work closely with the commercial and operations team**, and you will see that there is such a strong integration between us that you will feel part of a big family. Our framework is based on proactivity and excellence. On a day-to-day basis, you will always be supported and backed by your colleagues and in constant communication about the organisation and planning in daily meetings with your team, and about our direction as a company with other departments in regular meetings. At Parclick, every month your manager will do a performance review where you will always be recognised for your personal achievements. **Our organisation is very flat**, with no pyramids or hierarchies. The definition of the team's tasks and objectives are usually the responsibility of the Lead Team, but **everything is decided and done as a team. A cohesive team is our main value**. As we said before, we are a team where we all contribute our bit, so we are also committed to the potential and internal talent. So don't be surprised if opportunities for growth open up. **Requirements**: To be able to work in our team, it is essential that you have: - At least **1 year of experience in customer service.** - Able to work weekends and holidays (you will have 2 days off) (mandatory) - **You are proficient in customer service tools and Microsoft Office** (in case it wasn't obvious ). - High level of English, French or Italian (C1 or higher) - High level of Spanish - Ability to **work in a team** - **Agile** and decisive **mentality** In addition to this, we will value very positively: - **Other languages at a high level like French or Italian will be highly valued** - Ability to work under pressure - You are able to adapt to change - You are a good listener and proactive - You are willing to take on new challenges