Customer Operations International

hace 2 semanas

Madrid, España All We Wear Group A tiempo completo

**Who we are...**

AWWG is the global fashion group which integrates the brands Pepe Jeans London, Hackett and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein, DKNY, Donna Karan, Karl Lagerfeld in Spain and Portugal.

**The Project**

You will join our dynamic and dedicated Wholesale Customer Service team, ensuring a smooth, accurate, and timely order-to-delivery process for international customers. You will act as the main point of contact, safeguard customer satisfaction, and coordinate effectively across internal departments.

**What will the role entail?**
- Process and manage customer orders in SAP, including order entry, modifications, confirmations, and cancellations, ensuring accuracy and compliance with contractual terms.
- Coordinate end-to-end order fulfillment, from order receipt to final delivery, liaising with logistics, warehouse, production, and finance teams.
- Monitor order status and delivery schedules in SAP, proactively identifying and resolving issues related to delays, shortages, or discrepancies.
- Serve as the main point of contact for international customers, handling inquiries regarding orders, shipments, documentation, pricing, and invoicing.
- Maintain accurate master data in SAP, including customer information, pricing conditions, Incoterms, and payment terms.
- Prepare and validate export documentation in coordination with logistics and external partners.

**What do we offer?**
- Great international working environment.
- Remote Work on Fridays.
- Flexible working hours.
- Flexible benefits.
- Discount on the brands of the Group.
- Free company transport to the offices.

**Requirements of the position**:

- University degree in Business or similar.
- Minimum 1-2 year of experience in similar position.
- Languages**:English and Spanish**, French would be a plus.
- Advanced MS Excel skills.
- Experience with SAP.

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