International operations specialist
hace 1 semana
Would you like to make a difference every day?
Are you looking for a new challenge in a fast-paced environment?
Would you like to be a part of a truly international organization?
We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Madrid.
Your role will be to manage inbound calls from Spain and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.
Description:
On a typical day you will be:
- Answering high volume of calls
- Assisting callers with their healthcare enquiries
- Documenting all calls within our Salesforce CRM system
- Researching relevant information for customers using all available resources
- Seeking and listening to customer feedback
- Confirming medical procedures eligibility in line with policy
- Coordinating authorizations for treatment by liaising with 3rd party global providers
- Booking and amending appointements
- Assisting with enrolment and claims
Important information :
- Permanent Contract
- Rotating working hours
- Starting date: January 12
- Office based position (No remote)
- Location: Madrid, Spain
Qualifications :
- You speak English, French and Spanish fluently
- You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
- You have Strong telephone and verbal communication skills and active listening skills
- You are Customer focused and empathetic towards customers
- You are multi-task and can set priorities and manage time effectively
- You can work in a fast-paced environment, and you have experience working under pressure
- You are a good team player
Additional Information :
- Strong opportunities for internal development, particularly in management positions,
- A dynamic, stimulating, and international work environment where your qualities will be highlighted,
- Continuous skills growth thanks to a major development plan,
- An international network of medical and security experts who will support you in your commercial approach and with whom you will develop,
- Career opportunities in a global company that has been growing rapidly for more than 30 years.
#EUROPE
-
International operations specialist
hace 7 días
Madrid, Madrid, España International SOS A tiempo completoEssential Job Duties And ResponsibilitiesWould you like to make a difference every day?Are you looking for a new challenge in a fast-paced environment?Would you like to be a part of a truly international organization?We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based inMadrid.Your role will be to...
-
Marketing Specialist International
hace 7 días
Madrid, Madrid, España Silicon HR A tiempo completoAre you interested in joining a dynamic and international team of professionals to transform education? University's Marketing department is looking for a Marketing Specialist to join its teamThe Marketing Specialist will report directly to the Senior Marketing Manager and will create, target, and measure customized consumer experiences that drive loyalty...
-
Global HR Operations Specialist
hace 2 semanas
Madrid, Madrid, España AdQualis Human Results A tiempo completoGlobal HR Operations Specialist MadridCompañía multinacional del sector agroalimentario, referente en innovación, tecnología y sostenibilidad, busca incorporar a un/aGlobal HR Operations Specialistpara unirse a su equipo en Madrid.Serás una pieza clave en la gestión de la nómina global y los procesos de HR Operations, conectando equipos...
-
Clearing Operations Specialist
hace 1 semana
Madrid, Madrid, España SIX A tiempo completoBME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their...
-
Operations Coordinator
hace 7 días
Madrid, Madrid, España International SOS A tiempo completoAt International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care...
-
Operations Coordinator
hace 7 días
Madrid, Madrid, España International SOS A tiempo completoAt International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care...
-
Clearing Operations Specialist
hace 1 semana
Madrid, Madrid, España SIX Group AG A tiempo completoBME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their...
-
Operations Specialist
hace 7 días
Madrid, Madrid, España Bolt A tiempo completoWe are seeking an analytical and solutions-driven Operations Specialist to manage supply for our ride-hailing operations in Madrid.About UsWith over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.Everyone's welcome at Bolt, regardless of race, colour, religion,...
-
Operations Specialist
hace 7 días
Madrid, Madrid, España Bolt Technology A tiempo completoWe are seeking an analytical and solutions-driven Operations Specialist to manage supply for our ride-hailing operations in Madrid.About usWith over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.Everyone's welcome at Bolt, regardless of race, colour, religion,...
-
Clearing Operations Specialist
hace 7 días
Madrid, Madrid, España BME | Bolsas y Mercados Españoles A tiempo completoAs a clearing operations specialist you will take a central role in processing customer queries referring to risk operations, settlement and customer access. It encompasses the key responsibility for customer satisfaction in terms of operational end-to-end delivery. You will further conduct relating statistics, operational analysis and definition of...