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Jack Wolfskin- Outdoor Clothing Customer Service
hace 2 semanas
**Advisor**
**Location**
- Barcelona, Spain**Language**
- German***
**Description**:
Jack Wolfskin is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest franchisor in the German specialist sports trade. Jack Wolfskin products are now available in more than 490 company-owned stores and over 4,000 sales outlets worldwide. Jack Wolfskin products are characterised by optimal functionality, high quality and extraordinary innovation. In recent years, the outdoor specialist has conquered the market with numerous materials and product innovations. In addition, Jack Wolfskin is an absolute pioneer when it comes to sustainability. The company has been a member of the Fair Wear Foundation since 2010 and has been awarded Leader Status five times in a row. Jack Wolfskin is also a bluesign® system partner. The company employs over 1,440 people worldwide.
Main tasks
- Log call details onto call management systems and provide response and resolution within SLA.
- Escalate potential service issues initially with Mentor.
- To follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested.
- To understand and comply with administrative duties including holiday, sickness and overtime.
- To attend regular Team Meetings.
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
**Requirements**:
- German native level and fluent English.
- Good disposition to work in a customer service environment.
- Customer care skills - ability to listen to and understand the customers’ needs.
- Beeing an outdoor enthusiast, would be a plus.
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
- What can you expect from us?- Full time position, 39 hours per week
- Working schedule: Mon. to Sat, from 08:00 to 20:00 (rotative).
- Salary: 20.500 Euros gross/year + up to 2.000 Euros gross/year
- Permanent contract
- Full paid training, covering all product knowledge necessary
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills.
- Good career prospects in a reputable company which rewards serious and hard workers.
- Start date: June.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
