Restaurant Manager

Cascada Marbella, a dynamic and growing company in the Restaurants industry, is currently seeking a Restaurant Manager to join our team of 11-50 employees. We are more than just a restaurant, we are a rapidly expanding culinary venture that values innovation, challenge, commitment, drive, honesty and performance. Our mission is ambitious - to elevate, grow, and reach exceptional heights in all that we do. As a Restaurant Manager, you will be part of our exciting journey in the world of gastronomy, contributing fresh ideas and playing a key role in our continuous improvement and expansion. If you are entrepreneurial, creative, and ready to make your mark, join us at Cascada Marbella.

Tasks

**RESPONSIBILITIES**:
OVERALL
- Operating the restaurant efficiently and profitably while maintaining its reputation
- Strategic planning, shift pattern organisation, and day-to-day management
- Recruiting, training, and motivating staff
- Liaises with all providers to ensure the best possible agreements are in place in terms of quality, quantity and cost, and monitoring these agreements on an on-going basis.
- Supervising staff members can conduct their duties and that they do it to the best of their capability
- Meeting owners’ expectations and targets

INTERNAL OPERATIONS
- Coordinating the entire operation of the restaurant during scheduled shifts
- Organising the shifts of kitchen, waiting, and cleaning staff
- Managing staff throughout their shift and providing them with feedback
- Helping in any area of the restaurant when circumstances dictate.
- Ensuring that all employees adhere to the company's standards (procedures, uniforms )
- Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
- For special events, ensures that all instructions are carried promptly and efficiently as specified by the Events Manager
- Maintaining high standards of quality control, hygiene, and health and safety
- Checking stock levels and ordering supplies

CLIENT EXPERIENCE
- Reservations management
- Making sure greeting clients is done following company standards
- Advising customers on menu and wine choice
- Responding to customer complaints
- Collecting constructive feedback from customers and sharing this information with top management
- Always guaranteeing the team delivers an outstanding customer experience

OTHER
- Reporting at the end of the shift/week, including staff control, food control, and sales
- Creating and executing plans for sales, profit, and staff development
- Reporting on Key Performance Indicators (KPI)
- Cost of Goods Sold
- Gross Profit
- Labor cost ratio
- Employee turnover rate
- Average table occupancy
- Spend per head
- Food wasted
- Making sure the legal papers and obligations are followed

MANAGEMENT
- Leading the team by example
- Remaining accessible to his team and creating a pleasant work environment
- Understanding and respecting the procedures put in place by top management
- Taking responsibility for his/her subordinates’ failures and taking action to correct them
- Respecting the other departments’ experience and expertise while focusing on creating an outstanding operational department
- Understanding suggestions from the operational department are not obligations to any other department

WEEKLY MEETINGS

OPERATIONS MEETING

**Every Wednesday from 09:00 until 10:00**:
Review the previous week and what needs to change on operations for this week. It’s a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.

MANAGEMENT MEETING

**Every Wednesday from 10:00 until 11:00**:
All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etcwhich results in decision which concern the entire company.

**Requirements**:

- Minimum of 3 years of experience in restaurant management
- Proven track record of successfully overseeing daily operations and achieving business targets
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment

Join Cascada Marbella, a dynamic and innovative restaurant company, as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.