Senior Product Manager, Self-service Tools

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 70 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We're hiring a Senior Product Manager - Self-service Tools to join the Quick Commerce Global Services team powering Delivery Hero - based in Glovo, Barcelona.

**YOUR MISSION**

In this role, you'll be part of a central team within Delivery Hero’s Global Services unit, shaping solutions that serve our entire global ecosystem and your work will drive impact across Delivery Hero’s regional brands worldwide. You’ll be working with cross-functional teams to build scalable solutions that enhance customer experiences and operational excellence on a global scale. It’s a unique opportunity to combine Glovo’s vibrant, fast-paced culture with the reach and complexity of one of the world’s largest local delivery platforms.

This role will enable our long-tail business to scale by building robust self-service tools that allow partners to independently manage their presence on our platform. The goal is to reduce operational friction, increase partner autonomy, and drive higher engagement and performance.

**THE JOURNEY**
- Develop a product roadmap for partner self-service capabilities, from initial setup to ongoing store management.
- Deliver tools enabling partners to:

- Set up their stores independently.
- Manage and update their content (menus, assortments, pricing, etc.).
- Oversee store operations and manage orders.
- Monitor performance metrics and take action directly through the platform.
- Conduct user research to understand partner needs and pain points, translating insights into scalable features.
- Collaborate with engineering, design, and business teams to ensure timely and high-quality delivery.
- Align with regional and central stakeholders to prioritize features and ensure relevance across markets.
- Analyze the adoption and impact of self-service features on operational efficiency and partner satisfaction.

**Qualifications** WHAT YOU WILL BRING TO THE RIDE**
- 9+ years of product management experience building self-service tools or platforms.
- Strong analytical skills with a data-driven approach to problem-solving.
- Excellent stakeholder management and alignment across complex, multi-market environments.
- Proven ability to deliver intuitive, user-friendly solutions for non-technical users.

**Additional Information**

**We believe driven talent deserves**:

- Monthly Glovo credits to satisfy your cravings
- Discounted gym memberships to keep you energized.
- ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

**So, ready to take the wheel and make this the ride of your life?**

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website