Guest Experience Agent

hace 4 días

Barcelona, España IHG A tiempo completo

**Acerca de nosotros**
Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests. - Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. - Make it count: As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
**Su día a día**
What’s the Job? As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Manager. Your day-to-day - Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. - Accommodating general and unique requests. - Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. - Provide information on hotel services and facilities. - Answer phones in a prompt and courteous manner. - Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. - Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
**Qué necesitamos de usted**
What we need from you - Bachelor’s degree in hospitality or related field. - 2+ years’ experience working in Front Office/Guest Relations department. - Must be fluent in local language and English, additional languages will be highly valuable. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
**Qué ofrecemos**
What to expect from us - Competitive salary. - Discounted international room rates. - Employee recognition programmes. - Training programmes and access to IHG’s training tool. - Meals whilst on duty. - Uniform and laundry service.
Job Reference: EMEAA33060

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