HR Customer Service Agent

hace 1 día

Granada, España Alight A tiempo completo

Role Summary**:HR **Customer Service Agent - Italian/English Speaker**

The Customer Service team at Alight consists of two functional teams, each with a primary focus:

- **
Customer Management (CMA)**:

- **
Data Management (DMA)**

As a Customer Service Associate you will focus most of your time on CMA or DMA activities but also, based on workload requirements, gain valuable experience supporting the other function within the Customer Service organization. The key responsibilities of the two functions include:
**Customer Management (CMA)**
Handle user enquiries and “real-time” transactions with high First Call Resolution (FCR) rates including performing fast data-entry
- Prepare and complete accurate work and update customer ticket via system
- Effectively transfer misdirected customer requests to the appropriate party
- Analyze and solve HR system questions: _Workforce Administration (WFA), Time and Attendance, Organizational Management, Payroll etc._
- Analyze and solve HR questions: _Policies, procedures, collective agreements etc._
- Provide HRIS Navigation Support to our clients
- Store documents in employee files
**Data Management (DMA)**
- Perform HRIS system data entry including the data entry part related to larger process:_ Pre-payroll with support from payroll management (if required), Workforce Administration (WFA), Time and Attendance etc._
- Perform Mass Uploads and mass controls
- Contract Management
- Produce Employee Letters regarding changes made into the system
- Complete audit controls related to data quality
- Simple Reporting related to data using pre-created reports and in-line with Statement of Services
- Complete scheduled data-entry activities: _Terminations, bonuses etc._
**Skills & Experience**:

- High School diploma or equivalent
- **
Fluent/native Italian & English**
- (desirable) 1 year experience administering Payroll or other HR Service in an HR consulting, HR Outsourcing or Corporate environment
- (desirable) Good HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
- A good understanding of external, client and internal compliance requirements
- Good Excel, PowerPoint, and Word skills
- A good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
The ability to follow Alight Customer Service standards
- The ability to demonstrate excellent customer service/support skills
- The ability to demonstrate excellent written and oral communication skills
**What we offer**:

- Remote work
- Permanent contract (full-time)
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading compan

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