Director of Product for Self-service

**Mission**
- Become the Mobile-first Travel Companion customers can trust.

**Key Responsibilities**:

- You lead the Self-service with your partners from Engineering and UX Job Families, fully incorporating the triple leadership principles
- Ensure your team is focusing on the right things, balancing short versus long term needs
- You set up proactive and transparent communication to set up clear expectations of users at all stages of the journey
- You offer predictive guidance tailored to the customers' needs based on the context of the itinerary
- You support the direction of the fully digital experience offering everything over the self-service options
- You partner and shape the Mobile Apps touchpoints to contribute to the increasing share of the app users
- You are the voice of Self-service and customers
- You are the advocate of the data-informed development, iterating and delivering the optimal value for the customers while interpreting all the changes
- You build a strong organization unit out of engaged teams
- You own the budget and P&L of your domain. You determine hiring requirements, promotion plans, and other staffing matters.

**Technical/Professional qualification**:

- You have 8+ years in a Product Management role in the IT industry, successfully launching multiple B2C products behind your belt.
- You have hands-on experience with the servicing of customers over digital options
- You have direct managerial skills and experiences with building, coaching, and growing a team/teams of Product managers.
- You have a strong product & business & technology acumen, and entrepreneurship drive.
- You have experience in data analytics tools and AB testing. You use data to make decisions whenever possible.
- You are able to identify product gaps and market opportunities.
- Your English is fluent - both written and spoken. You will work in an environment with people of 50+ nationalities.
- You have 8+ experience in driving product development in agile environments.
- You are used to owning several lines or the whole P&L.
- You have previous experience with integrating personalization concepts within the whole organization across multiple departments.
- You are a strong advocate of your Product domains, able to grab attention & traction from the whole organization and influence other teams.
- You have previous experience with close cooperation with the Marketing and Brand departments and the ability to define your Product Marketing strategy.
- You have experience or a deep understanding of the B2C Subscription-based product & business specifics.
- You fully understand the architecture and tech components behind their product area and the broader architecture.
- You are a partner with Engineering Managers.

**Personal/Leadership skills**:

- You’re passionate about traveling and believe in its positive impact on the globe.
- You’re a visionary able to translate words to actions and execution.
- You can see the big picture of the whole organization and set up your Product line’s strategy accordingly.
- You think big & lead by example.
- You always think about how to grow not by 10%, but 1000%
- Your actions speak louder than words.
- You can mentor and coach senior members inside/outside your organization's structure.
- You’re a strong communicator able to build the internal (+ external) network and advocate your Product domain.

**We offer you**:

- The opportunity to join our Phantom Stock scheme.
- We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Employee Assistance Program, GymForLess membership, the annual subscription for El Bicing.
- Flight vouchers to celebrate your kiwi anniversaries.
- The latest version of Hardware from Apple or Microsoft based on your preferences.
- We offer unlimited contracts within a forward-thinking and ambitious company.
- Relocation package (including visa transfer support).
- Dogs and parties are welcome in our offices.

Interested? Join us and hack the traditional ways of travel

LI-MP1