Partner Support Representative

hace 4 días

Barcelona, España Ingram Micro A tiempo completo

**Description**

**Company Sizzle**:
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 33,000 associates.

Ingram Micro's Global Business Intelligence and Analytics provides a unique competitive advantage through our data-driven consultation approach in shaping go-to-market strategies. Our culture of innovation and our meticulous execution helps our partners realize increased revenues and profitability for their business initiatives. Our team is highly specialized in digital marketing, data visualization and data sciences that can yield valuable market insights and craft effective strategies to capitalize on market opportunities at the right time. We are seeking a Inside Sales Representative to join our growing global organization.

**Your role**:
In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.

Accurately and efficiently log all issues and status updates in our internal tracking system

Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success

Reconcile invoices provided by the customer and/or other internal departments

Explain charges to our customers to enhance their understanding of billing processes and policies

Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.

Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues

Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google) - Primary focus will be Microsoft O365 suite

Contributing to the development of service desk processes and procedures

Interacts closely with various departments and vendors to provide timely resolution on issues

**Requirements**:
Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.

Knowledge of Microsoft

Ability to prioritize user requests effectively and manage user expectations

Ability to balance attention to detail with expeditious execution in a fast-paced working environment

Passion for driving exceptional customer experience

Previous experience troubleshooting and debugging SaaS cloud solutions is an asset

Ability to work through ambiguity and thrive in a rapidly changing business environment

High German level

**Benefits**
Flexible schedule and Hybrid work model ️

Fridays, summer and Christmas reduced time ️

Tickets Restaurant

Medical and dental insurance

Flexible compensation

Technical training by department

English and Spanish lessons

Career paths by department

Monthly bonus for home electricity

Free coffee and cold drinks ️

Arcade machine

Team building events

RSC activities ️

Annual salary review depending on performance

International and multicultural environment

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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