Kam Support

hace 1 día

Madrid, España Kone A tiempo completo

The role of Team Leader manages, evaluates, develops and leads Customer Service teams to ensure that the organization’s customer service and administration strategy is implemented and executed effectively, consistently, and according to the established guidelines and budgets.

Document Management and KAM Support Team Leader executes customer centricity in his/her respective team between Italy, Spain, Portugal and Andorra. Develops his/her team and ensures operational excellence in his/her team

**Responsibilities and key activities**:

- People management. Facilitates information sharing and creates collaborative working environment
- Drives competence development in the team
- Monitors and leads the performance
- Uses Customer Service data to bring forward ideas to improve customer experience.
- Ensure teams compliance with company policies
- Manage the team’s operation within budget
- Ensure processes are followed according to defined global processes.
- Meet KPI targets
- Ensure customers’ complaints are promptly replied to and followed up

**Professional requirements**:

- People leadership skills
- Native speaker of Spanish. Good level of English is an asset. Italian language is a plus. Portugues language is a plus.
- IT knowledge
- Prior working experience in Customer Service or Administration and team leading
- Customer Management skills
- Higher vocational diploma in technical or commercial sciences
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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