Customer Service Representative

hace 4 días

A Coruña, España Avery Dennison A tiempo completo

**Avery Dennison is an equal opportunity employer.**

In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.

Your Mission:

- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding the company's services and/or products.
- Evaluates and resolves customer complaints professionally and tactfully.
- Principal liaison with sales for assigned customers.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Liaising with Credit Control/Finance to resolve all invoice queries.
- Proactively communicate supply chain issues and provide alternatives.
- Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

The position is for a Temporary contract
**Qualifications**
- High School Diploma or equivalent required. University Degree is welcome or knowledge gained through the experience.
- Experience of using an in-house database package and MS office and/or Google Suite is required.
- Fluency in Spanish and English is a must; any additional European language is a benefit
- Good written, verbal and telephone communication skills.
- Good data entry and organizational skills. Detailed oriented and good follow-up skills
- Able to effectively manage many priorities and issues.
- Customer service experience, preferably within a business to business environment.
- Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
- Experience of liaising with customers / internal departments located outside Spain would be an advantage.

**Additional Information** Who we are - Our Story**:
**Each of us, Every day** Eight Values**. One Team**

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.

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