Housekeeping Supervisor

hace 2 semanas

Barcelona, España Soho House & Co. A tiempo completo

Soho House & Co. - Barcelona

**The place**
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

As Housekeeping supervisor you will promote Soho House and its concept, while achieving maximum Member and Guest satisfaction.

**Main**Duties**

- Assist the Housekeeping Manager and Housekeeping Assistant by supervising and motivating the team to ensure that Members and Guests receive prompt, courteous, and intuitive service.
- Open and close shifts and ensure an effective shift change (i.e., briefings).
- Possess in-depth knowledge of room types, layouts, and facilities.
- Maintain accurate inventory in housekeeping service areas
- Conduct daily inspections of all public and service areas (i.e., housekeeping service areas) to ensure that furnishings, fixtures, and equipment are clean, in good condition, well-maintained, and refreshed as needed
- Conduct daily inspections of guest rooms to ensure that furnishings, fixtures, and equipment are clean, in good condition, well-maintained, and refreshed as needed.
- Personally assist other members of the Housekeeping team with their tasks when necessary.
- Ensure that all occupied rooms receive daily turndown service upon request by the Guest/Member, or as instructed by the relevant Department (e.g., Front Desk), thus guaranteeing compliance with Soho House standards
- Maintain effective communication within the department and with all relevant departments
- Coordinate with the Housekeeping Manager, Assistant Housekeeping Manager, and Front Desk Manager to address the needs of Members, Guests, and the House.
- Keep the General Manager/Assistant General Manager, House Manager, and Housekeeping Manager informed of any issues that arise.
- Train new employees and interns when necessary.
- Ensure the best appearance at all times.
- Contribute to the supervision of the appearance and efficiency of all housekeeping staff.

**What We are looking for...**
A successful Housekeeping Supervisor for Soho House will ideally have up to 2 years' experience in a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.

- Strong attention to details
- Excellent customer service
- Fluent in English or Spanish
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions

**Benefit**s**
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.

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