People & Culture Operations Partnering Manager

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

**The Team**:
The People & Culture Operations Partnering Team is a strategic hub of global governance and operational excellence, composed of team members located in key centers: Munich, Madrid, New York, and Bangalore. This distributed unit functions as the organization's specialized escalation partner for complex People issues, leveraging deep expertise to resolve high-impact matters. Crucially, the team drives strategic value by leading cross-functional process optimization projects to enhance the efficiency of the People & Culture function, and the overall employee experience. The team is further responsible for partnering with the People Compliance unit to ensure global compliance with all labor laws and internal policies, and driving high-impact systems alignment through direct collaboration with the People Systems team. Ultimately, the team is accountable for the governance and achievement of key operational metrics to translate service quality and adherence standards into actionable strategic insights.

**The Role**:
This is a high-visibility, business-critical opportunity to lead the global transformation and strategic evolution of our People & Culture operations. The People & Culture Operations Partnering Manager will be directly responsible for the leadership of our global operational excellence function (the People Operations Partners team).

Reporting directly to the Global VP of P&C Operations, this position serves as the central driver for developing and implementing a unified, scalable Global Support Model. The Manager's core mandate is to champion operational consistency worldwide: standardizing complex HR processes across all geographies to ensure a consistent, world-class employee experience. This work requires expert collaboration and partnership with a diverse group of stakeholders across multiple functions to ensure organizational alignment. This role is essential for realizing massive process optimization and building the scalable framework necessary for robust global compliance adherence, while translating service delivery performance into actionable strategic insights for leadership.

**The work you'll do**:

- Lead the People Partners Team (Tier 2): Provide direct leadership, coaching, and performance management for the global team responsible for delivering complex P&C guidance and handling escalated employee inquiries.
- Implement Global Support Model: Design and manage the operational transition from regional support to a single, scalable global service delivery model, ensuring seamless 24/7 support coverage as required.
- Standardize Work & Processes: Own the mapping, documentation, and standardization of all Tier 2 operational processes and playbooks across all supported regions, eliminating regional variation and duplication of effort.
- Define Service Standards: Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for Tier 2 operations, driving continuous improvement in response time, quality, and resolution rate.
- Process Optimization Mandate: Actively identify, champion, and lead cross-functional projects aimed at optimizing existing P&C operational processes, leveraging technology and driving efficiency to reduce administrative effort.
- Technology Partnership: Collaborate closely with the People Systems team to ensure Tier 2 process requirements are reflected in system design (e.g., ServiceNow routing, Workday self-service features) and to drive automation opportunities.
- Knowledge Management: Oversee the development and maintenance of Tier 2 knowledge resources and ensure consistency between the knowledge base, communication, and delivery practices.
- Enable Global Compliance: Partner with Legal and P&C Compliance teams to integrate regulatory and labor compliance requirements directly into Tier 2 standardized processes, minimizing exposure to regional inconsistencies and policy breaches.
- Change Management: Lead the change management activities related to new global processes and service model changes within the People Partners team to ensure immediate adoption and high-quality service continuity.
- Stakeholder Alignment: Act as a key liaison with functional experts to ensure the Tier 2 team executes processes effectively and provides consistent guidance on policies and programs.

**The qualifications you need**:

- 5+ years of progressive experience in People Operations, Shared Services or a related field, with a significant portion of that time spent in a global or multi-regional capacity.
- Demonstrated experience in leading large-scale HR process transformation.
- Proven ability to translate high-level business strategy into tactic