Process Management and Sla Reporting Technician

hace 2 días

Tres Cantos, España GMV A tiempo completo

Do you want to take on new challenges without giving up the stability offered by a well-established technology group? At GMV, we are expanding our teams in the **cybersecurity sector** to provide **support services for IT infrastructure management and IT service operations.**
- We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.

**WHAT CHALLENGE WILL YOU BE TAKING ON?**
- In our team, you will address one of our clients’ needs by providing **support services for IT infrastructure management** and IT service operations. You will take on a specialized technical role within the project team, handling tool **administration and assessing improvements, with a particular focus on ServiceNow and its CMDB.**-
- **WHAT DO WE NEED IN OUR TEAM?**
- For this position, we are looking for a specialized technician with **at least 3 years** **of experience** in Service Management projects to provide support services for IT **infrastructure management and IT service operations.**
- We will also value previous experience and knowledge of:

- Deep knowledge of the ServiceNow tool (CSA), FCC’s corporate tool for ITSM process management.
- Experience in managing ITSM processes.
- Experience in creating reports and dashboards.
- ITIL Foundation v3 certification.
- High level of English is essential.

**WHAT DO WE OFFER?**
- **Hybrid working model** and **8 weeks** per year of **teleworking outside** your usual** geographical area.**
- **Flexible**start and finish **times**, and intensive working hours Fridays and in summer.
- **Personalized career plan**development, training and **language learning** support.
- National and international **mobility**. Do you come from another country? We can offer you a **relocation package**.
- **Competitive compensation** with ongoing **reviews**, flexible compensation and discount on brands.
- Wellbeing program: Health, dental and accident **insurance; free fruit and coffee**, physical, mental and financialhealth training, and much more-
- ❤️We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.
- **WHAT ARE YOU WAITING FOR? JOIN US**
- #LI-Hybrid-
- If you have any questions please do not hesitate to contact **Sandra Bravo Crespo**, in charge of this vacancy.- Sandra Bravo Crespo

  • Process Management and SLA Reporting Technician

    hace 3 días

    tres cantos, España GMV A tiempo completo

    Process Management and SLA Reporting Technician (ServiceNow) GMV Tres Cantos, Community of Madrid, Spain Responsibilities In our team, you will address one of our clients’ needs by providing support services for IT infrastructure management and IT service operations. You will take on a specialized technical role within the project team, handling tool...

  • IT Process Coordinator

    hace 1 día

    tres cantos, España GMV A tiempo completo

    IT Process Coordinator GMV Tres Cantos, Community of Madrid, Spain GMV is expanding its cybersecurity sector to provide support services for IT infrastructure and service management. Join us as an IT Process Coordinator to manage process implementation, reporting and SLA coordination. Responsibilities Technical and operational coordination of projects to...

  • IT Process Coordinator

    hace 2 días

    Tres Cantos, España GMV A tiempo completo

    If the washing machine program is the only one you can’t figure out.... Your place is with us! - We are expanding our teams in the **cybersecurity sector** to provide **support services for IT infrastructure and service management.** - We´ll get to the point; we'll tell you what's not on the web. If you want to know more about de GMV- **WHAT CHALLENGE...

  • Support and request handling technician

    hace 5 días

    Tres Cantos, España GMV A tiempo completo

    Support and request handling technician¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.GMV Tres Cantos, Community of Madrid, SpainIf you dream of being a spy, but you don’t like Martinis, your place is with us! We are expanding our teams in the cybersecurity sector to provide...

  • Support and request handling technician

    hace 3 días

    Tres Cantos, España GMV A tiempo completo

    Support and request handling technician GMV Tres Cantos, Community of Madrid, Spain If you dream of being a spy, but you don’t like Martinis, your place is with us! We are expanding our teams in the cybersecurity sector to provide technical office support services. We’ll get to the point; we’ll tell you what’s not on the web. Responsibilities Provide...

  • Coordinador/a de Procesos IT

    hace 2 semanas

    Tres Cantos, España GMV A tiempo completo

    In our team, you will be responsible for process management and reporting/SLAs coordination. Your main tasks will include: Technical and operational coordination of the project, ensuring proper execution of activities and achievement of established objectives. Management, monitoring, and improvement of processes. Ensuring the execution and optimization of...

  • Support and Request Handling Technician

    hace 6 días

    Tres Cantos, España GMV A tiempo completo

    If you dream of being a spy, but you don’t like Martinis.... Your place is with us! We are expanding our teams in the cybersecurity sector to provide technical office support services. We´ll get to the point; we'll tell you what's not on the web. If you want to know more about de GMV **WHAT CHALLENGE WILL YOU BE TAKING ON?** In our team, you will...

  • Support and request handling technician

    hace 5 días

    Tres Cantos, España GMV A tiempo completo

    Support and request handling technicianGMV Tres Cantos, Community of Madrid, SpainIf you dream of being a spy, but you don’t like Martinis, your place is with us! We are expanding our teams in the cybersecurity sector to provide technical office support services. We’ll get to the point; we’ll tell you what’s not on the web.ResponsibilitiesProvide...

  • Fssc Controller

    hace 6 días

    Tres Cantos, España Trouw Nutrition A tiempo completo

    **Responsabilites** - Responsible for setting the direction, establishing strategies, goals and objectives for organization. - Establish the optimal organizational design, processes and procedures to achieve objectives. - Manage and develop highly engaged team. - Take an active role as a business leader within the team and support the overall objectives of...

  • Support and request handling technician

    hace 1 semana

    Tres Cantos, Madrid, España GMV A tiempo completo

    If you dream of being a spy, but you don't like Martinis .... Your place is with usWe are expanding our teams in the cybersecurity sector to provide technical office support services.We´ll get to the point; we'll tell you what's not on the web. If you want to know more about de GMVWHAT CHALLENGE WILL YOU BE TAKING ON?In our team, you will address the needs...