Customer Support Team Lead
hace 1 día
**What are we looking for?**
- Full fluency in Portuguese and English
- Extensive people management skills;
- Experience within an online gambling background would be a plus but not essential;
- Flexibility when it comes to working patterns. Hours for this role are between 7 am and 11 pm, Monday to Sunday.
**We offer**:
- Being a part of an international team focused on excellence in product development;
- Freedom to implement your vision and responsibility to deliver results;
- High-level compensation and regular performance-based salary reviews;
- Opportunities for professional development and personal growth;
- Full remote job;
- Unlimited paid vacations.
**Responsibilities**:
- Managing a team of 3-5 customer support agents remotely;
- Conducting regular reviews of performance against KPIs;
- Developing the team to deliver an outstanding service to customers;
- Carrying out annual appraisals and development plans;
- Quality monitoring of both calls and online chats;
- Tracking data and trends to report to senior management;
- Recruiting new team members;
- Monitoring and reviewing attendance;
- Organizing shift-based working plan for the Customer support team.
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